Duty Manager: Lead Store Team & Customer Experience

SmartRecruiters, Inc.; Sydney; On-site; AUD 47,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Wellbeing program

Parental leave

Job summary

ALDI is seeking a Duty Manager to lead store operations in Sydney, overseeing shifts, serving customers, and guiding team members. You will open/close, supervise staff, and ensure a smooth store flow while upholding ALDI’s standards of service and safety.

You will be responsible for training new starters, maintaining stock levels, and responding to customer inquiries with a positive, professional manner. This role emphasizes leadership and customer care in a fast-paced retail environment.

Qualifications

• Take initiative to manage and improve work quality and efficiency.
• Communicate effectively with colleagues at all levels to foster teamwork.
• Exhibit professionalism, fairness and responsibility in every interaction.
• Ability to manage workload and remain effective under pressure.
• Lead by example and promote a positive team spirit.
• Provide consistently polite and courteous service to customers.

Responsibilities

• Open and close the store and supervise shifts.
• Provide clear, constructive feedback to the team.
• Assist in training and onboarding of new team members.
• Serve customers at the registers with a smile.
• Keep shelves stocked so customers can find products.
• Monitor for incidents or hazards to keep everyone safe.

Skills

Leadership

Customer service

Communication

Initiative

Job description

ALDI is seeking a Duty Manager to lead store operations in Sydney, overseeing shifts, serving customers, and guiding team members. You will open/close, supervise staff, and ensure a smooth store flow while upholding ALDI’s standards of service and safety.

You will be responsible for training new starters, maintaining stock levels, and responding to customer inquiries with a positive, professional manner. This role emphasizes leadership and customer care in a fast-paced retail environment.