Shared Services Performance Lead

Lactalis; Victoria; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Career development

Hybrid working

Global exposure

Team environment

Job summary

Lactalis-Mainland Dairy in Melbourne, VIC, is seeking a Shared Service Performance Specialist to support governance and performance reporting for our partnership with Accenture.

You will collaborate with internal teams and offshore providers to monitor KPIs, prepare performance reports and drive continuous improvement in service delivery, governance, and contract administration. Strong analytical and stakeholder management skills are essential.

Qualifications

• Degree qualification in Finance, Commerce, Business or a related discipline.
• Experience working within a shared services, outsourced services or BPO environment.
• Exposure to managing or supporting relationships with offshore service providers.
• Previous experience working with Accenture highly regarded.
• Experience supporting service performance, governance, contract administration or vendor management activities.
• Strong analytical and reporting skills.
• Excellent stakeholder management and communication abilities.
• Strong attention to detail and organisational skills.
• Knowledge of finance operations, shared services or business process outsourcing models desirable.

Responsibilities

• Monitor and report on service delivery performance against agreed KPIs and SLAs.
• Support governance forums and performance review meetings with Accenture and key business stakeholders.
• Track service issues, performance trends and improvement opportunities.
• Assist with the preparation of performance reports, presentations and business updates.
• Support management of contract obligations, commercial reconciliations and billing activities.
• Maintain governance documentation and ensure accurate reporting records.
• Coordinate and follow up actions arising from governance meetings and service reviews.
• Work closely with Accenture and internal teams to support continuous improvement initiatives.
• Assist in evaluating change requests and service enhancements.
• Build effective working relationships across the shared services network.

Skills

Stakeholder management

Analytical reporting

Communication skills

Attention to detail

Organisational skills

Shared services experience

Education

Degree in Finance, Commerce or Business

Job description

Lactalis-Mainland Dairy in Melbourne, VIC, is seeking a Shared Service Performance Specialist to support governance and performance reporting for our partnership with Accenture.

You will collaborate with internal teams and offshore providers to monitor KPIs, prepare performance reports and drive continuous improvement in service delivery, governance, and contract administration. Strong analytical and stakeholder management skills are essential.