IT Service Performance & Reporting Specialist

Accenture Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Flexible Work Arrangements

Family Inclusive Workplace

Diversity & Inclusion Index status

Job summary

Accenture Australia is seeking an experienced Measurement & Reporting Consultant to join a high-profile Enterprise Service Management environment. You will turn service data into insights that drive decision-making, improvements, and operational excellence across IT service delivery and customer outcomes.

You will deliver reporting, analytics, dashboards, and performance insights while collaborating with service providers, operational teams, and client stakeholders.

Qualifications

• Experience in IT Service Management and service reporting.
• Experience delivering reporting solutions in complex enterprise environments.
• Strong experience with ServiceNow reporting and dashboards.
• Understanding KPI, SLA, OLA and service performance measurement.

Responsibilities

• Develop, maintain, and enhance operational and executive reporting across IT service management functions.
• Produce dashboards, scorecards, and performance reports for real-time visibility of service outcomes.
• Monitor and report on service performance against KPIs, SLAs, OLAs, and XLAs.
• Design and develop ServiceNow reports and dashboards.
• Support configuration and optimization of reporting within the Service Management platform.

Skills

IT Service Management

Service Reporting

Service Analytics

Performance Reporting

KPI / SLA / OLA understanding

Tools

ServiceNow

Job description

Accenture Australia is seeking an experienced Measurement & Reporting Consultant to join a high-profile Enterprise Service Management environment. You will turn service data into insights that drive decision-making, improvements, and operational excellence across IT service delivery and customer outcomes.

You will deliver reporting, analytics, dashboards, and performance insights while collaborating with service providers, operational teams, and client stakeholders.