Shared Service Performance Specialist

Lactalis; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Career development

Hybrid working

Shared services exposure

Collaborative environment

Job summary

Lactalis-Mainland Dairy, based in Australia, seeks a Finance & Shared Services Analyst to support governance of the Accenture partnership from our Richmond office. You will monitor KPIs, assist governance forums, and prepare performance reports to drive service excellence and efficiency.

The role requires experience in shared services or BPO, strong analytical skills, and stakeholder management, with a Finance/Commerce/Business degree preferred. Hybrid working arrangements are available.

Qualifications

• Degree in Finance, Commerce or Business or related discipline.
• Experience in shared services, outsourcing or BPO environments.
• Exposure to offshore service provider relationships and governance.

Responsibilities

• Monitor service delivery performance against KPIs and SLAs.
• Support governance forums and performance review meetings with Accenture and key stakeholders.
• Track service issues, performance trends and improvement opportunities.
• Assist in preparing performance reports, presentations and business updates.
• Support management of contract obligations, commercial reconciliations and billing activities.
• Maintain governance documentation and ensure reporting records are accurate.
• Coordinate follow-up actions from governance meetings and reviews.
• Collaborate with Accenture and internal teams to support continuous improvement.
• Assist in evaluating change requests and service enhancements.
• Build effective relationships across the shared services network.

Skills

Analytical

Stakeholder management

Reporting

Communication

Education

Finance/Commerce/Business degree

Job description

Mainland Dairy, the business formerly known as Fonterra’s global Consumer and associated businesses, is now part of the Lactalis Group and known as Lactalis-Mainland Dairy.

Lactalis is a French family‑owned business founded in Laval in 1933. Today, it is the world’s leading dairy group, present in 50 countries employing around 85,500 people. It is home to some of the world’s best known global and international dairy brands, including Président, Galbani and Parmalat, and local brands including Pauls, OAK, and Cracker Barrel in Australia.

Lactalis-Mainland Dairy is a team of more than 4,300 employees, operating 16 manufacturing sites across Oceania, Southeast Asia, South Asia and the Middle East. We make well‑loved brands including Perfect Italiano, Mainland, and Western Star.

Our passionate and talented team is committed to nurturing the future, unlocking new opportunities, and fostering innovation in nutrition and food.

The Opportunity

Reporting to the Head of Financial Accounting, this role sits within our Mainland Centre of Expertise and supports the performance and governance of our shared services partnership with Accenture.

Working closely with both internal stakeholders and offshore teams, you will help ensure agreed service levels are achieved, governance activities are completed effectively, and performance outcomes are monitored and reported. You will play a key role in maintaining a strong working relationship with Accenture while helping to identify opportunities for service improvement and operational efficiency.

This role is best suited to someone who has worked within a shared services or outsourced services environment and understands the day‑to‑day mechanics of managing service performance, governance processes and provider relationships.

Key responsibilities include:

• Monitor and report on service delivery performance against agreed KPIs and SLAs
• Support governance forums and performance review meetings with Accenture and key business stakeholders
• Track service issues, performance trends and improvement opportunities
• Assist with the preparation of performance reports, presentations and business updates
• Support management of contract obligations, commercial reconciliations and billing activities
• Maintain governance documentation and ensure accurate reporting records
• Coordinate and follow up actions arising from governance meetings and service reviews
• Work closely with Accenture and internal teams to support continuous improvement initiatives
• Assist in evaluating change requests and service enhancements
• Build effective working relationships across the shared services network

About You

You have experience working within a shared services, outsourcing or business process outsourcing (BPO) environment and are comfortable engaging with offshore service providers.

You are organised, analytical and detail‑oriented, with the ability to interpret performance data and translate it into meaningful insights. Most importantly, you understand how shared service partnerships operate and can effectively support service performance and governance activities.

To succeed in this role, you’ll ideally bring:

• Degree qualification in Finance, Commerce, Business or a related discipline
• Experience working within a shared services, outsourced services or BPO environment
• Exposure to managing or supporting relationships with offshore service providers
• Previous experience working with Accenture highly regarded
• Experience supporting service performance, governance, contract administration or vendor management activities
• Strong analytical and reporting skills
• Excellent stakeholder management and communication abilities
• Strong attention to detail and organisational skills
• Knowledge of finance operations, shared services or business process outsourcing models desirable

What We Offer

• Competitive salary and benefits
• Career development opportunities within a global organisation
• Exposure to a large‑scale shared services operating model
• Flexible and hybrid working arrangements
• A collaborative and supportive team environment
• The opportunity to work with a leading global organisation and one of the world’s largest shared services providers

Based at our Richmond office, this role offers excellent career development and internal mobility pathways as well as flexible ways of working and a hybrid structure, that allows you the balance of in‑office collaboration and working from home to suit your lifestyle.

Please note that applicants must have full working rights for Australia to be considered.

We are politely declining recruitment agency support and approaches for this role.

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