Settlements Team Lead – Insurance Claims

Budget Direct; Moreton Bay; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Leave purchase

Learning & development

A&G Difference program

Mental-health support

Fitness discounts

On-site events

Insurance discounts

Job summary

Auto & General (A&G) is seeking a Team Leader to lead a North Lakes-based Settlements team. The role focuses on delivering timely, high-quality service and cost-focused outcomes for home and motor insurance across stakeholders.

You will coach and mentor staff, review performance, and implement processes to maximise savings while ensuring compliance with insurance law and regulatory requirements. Strong communication and data skills are essential.

Qualifications

• Strong settlements, home or motor insurance claims experience.
• Legal or litigation background highly desired.
• Demonstrated ability to lead, develop and coach staff.
• Understanding of legislative, regulatory and compliance obligations in the FSR environment.
• Proven ability to provide data analysis with strong written and verbal communication skills.
• Ability to maintain strong relationships with internal and external stakeholders.
• Demonstrated financial and KPI performance.

Responsibilities

• Deliver superior service and cost outcomes in line with KPIs and department objectives.
• Coach, train and mentor direct reports using technical expertise to maximise savings.
• Review, interpret and report on team and department results and trends.
• Conduct regular, ad-hoc and monthly performance reviews with direct reports.
• Develop and implement processes to maximise savings potential and create fair outcomes.
• Provide technical claims advice and assistance to the team and across the business.
• Review and approve complex claims decisions.
• Apply relevant insurance law principles and legislation.

Skills

Leadership

Data analysis

Stakeholder management

Communication

Insurance claims experience

Regulatory compliance

Coaching

Team development

Job description

Auto & General (A&G) is seeking a Team Leader to lead a North Lakes-based Settlements team. The role focuses on delivering timely, high-quality service and cost-focused outcomes for home and motor insurance across stakeholders.

You will coach and mentor staff, review performance, and implement processes to maximise savings while ensuring compliance with insurance law and regulatory requirements. Strong communication and data skills are essential.