Head of Settlements & Claims Strategy

Auto & General; North Lakes; Vor Ort; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Extra leave

Paid parental leave

Workplace giving

Development programs

Employee discounts

Rewards & recognition

Onsite facilities

Social events

Bonuses

Zusammenfassung

Auto & General (A&G) is seeking a Head of Settlements to provide strategic and operational leadership for the Settlements department across three sites. You will guide managers, team leaders and motor claims consultants to deliver fair settlements and optimise the claims process with regulatory compliance in mind.

You’ll lead data-driven analysis of claims, drive process improvements and automation, and establish effective negotiation approaches to achieve cost-effective outcomes while

Qualifikationen

• 10 years of experience in a leadership role in insurance or similar industry.
• Strong working knowledge of motor insurance claims management relative to legislation, processes and industry best practices.
• Excellent analytical, problem solving and decision-making skills with ability to develop innovative solutions.
• Exceptional communication and interpersonal skills with ability to liaise with diverse stakeholders and influence others.
• Ability to link data and emerging technology solutions to optimise business performance and outcomes.

Aufgaben

• Provide strategic and operational leadership for the Settlements department across multiple sites.
• Oversee settlements process, regulatory compliance, KPI monitoring and budgeting.
• Identify and mitigate settlement risks with effective controls and regulatory alignment.
• Monitor and report settlements performance, trends and savings opportunities to senior management.
• Develop and implement continuous improvement initiatives through process optimisation and technology.

Kenntnisse

Leadership

Claims management

Analytical thinking

Communication

Data-driven decisions

Jobbeschreibung

Auto & General (A&G) is seeking a Head of Settlements to provide strategic and operational leadership for the Settlements department across three sites. You will guide managers, team leaders and motor claims consultants to deliver fair settlements and optimise the claims process with regulatory compliance in mind.

You’ll lead data-driven analysis of claims, drive process improvements and automation, and establish effective negotiation approaches to achieve cost-effective outcomes while