Team Leader – Insurance Settlements & Claims

Auto & General; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Job summary

Auto & General is seeking a Team Leader – Settlements at our North Lakes office to lead a dedicated team of settlements specialists. The role focuses on delivering superior service, cost outcomes and KPI achievement while coaching staff and driving process improvements.

You will review results, mentor staff, and apply insurance law principles to complex claims, ensuring fair outcomes for stakeholders and strong cross-functional collaboration within the business.

Qualifications

• Strong settlements, home or motor insurance claims experience.
• Demonstrated ability to lead, develop and coach staff.
• Well developed understanding of legislative, regulatory and compliance obligations to operate in the FSR environment.
• Proven ability to provide data analysis with strong written and verbal communication skills.
• Ability to maintain strong relationships with internal and external stakeholders.

Responsibilities

• Deliver superior service and cost outcomes in line with KPIs and department objectives.
• Coach, train and mentor direct reports to maximise saving opportunities.
• Review, interpret and report on team and department results and trends.
• Conduct regular performance reviews with direct reports to ensure alignment with goals.
• Develop and implement processes to maximise savings and fair outcomes for stakeholders.
• Provide technical claims advice and assistance to the team and across the business.
• Review and approve complex claims decisions; apply relevant insurance law principles.

Skills

Settlements experience

Team leadership

Insurance claims

Regulatory compliance

Education

Legal background

Litigation knowledge

Job description

Auto & General is seeking a Team Leader – Settlements at our North Lakes office to lead a dedicated team of settlements specialists. The role focuses on delivering superior service, cost outcomes and KPI achievement while coaching staff and driving process improvements.

You will review results, mentor staff, and apply insurance law principles to complex claims, ensuring fair outcomes for stakeholders and strong cross-functional collaboration within the business.