Team Leader Settlements

Auto & General; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Job summary

Auto & General is seeking a Team Leader – Settlements at our North Lakes office to lead a dedicated team of settlements specialists. The role focuses on delivering superior service, cost outcomes and KPI achievement while coaching staff and driving process improvements.

You will review results, mentor staff, and apply insurance law principles to complex claims, ensuring fair outcomes for stakeholders and strong cross-functional collaboration within the business.

Qualifications

• Strong settlements, home or motor insurance claims experience.
• Demonstrated ability to lead, develop and coach staff.
• Well developed understanding of legislative, regulatory and compliance obligations to operate in the FSR environment.
• Proven ability to provide data analysis with strong written and verbal communication skills.
• Ability to maintain strong relationships with internal and external stakeholders.

Responsibilities

• Deliver superior service and cost outcomes in line with KPIs and department objectives.
• Coach, train and mentor direct reports to maximise saving opportunities.
• Review, interpret and report on team and department results and trends.
• Conduct regular performance reviews with direct reports to ensure alignment with goals.
• Develop and implement processes to maximise savings and fair outcomes for stakeholders.
• Provide technical claims advice and assistance to the team and across the business.
• Review and approve complex claims decisions; apply relevant insurance law principles.

Skills

Settlements experience

Team leadership

Insurance claims

Regulatory compliance

Education

Legal background

Litigation knowledge

Job description

23h ago , from Auto & General Holdings Pty Ltd

An exciting opportunity is available at North Lakes to lead a team of dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of Timeliness, Quality and Cost.

Position Accountabilities:

Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.

Coach, train and mentor direct reports using technical expertise to maximise saving opportunities.

Review, interpret and report on team and department results and trends.

Conduct regular, ad-hoc and monthly performance reviews with direct reports to ensure ongoing alignment with goals and overall objectives.

Develop and implement processes to maximise savings potential and create fair outcomes for all stakeholders.

Provide technical claims advice and assistance to the team and across the business.

Review and approve complex claims decisions

Apply relevant insurance law principles and legislation

Qualifications & Experience

Strong settlements, home or motor insurance claims experience

• Legal or litigation background highly desired

Demonstrated ability to lead, develop and coach staff

Well developed and demonstrated understanding of the legislative, regulatory and Compliance obligations to operate in the FSR environment.

Proven ability to provide data analysis with strong written verbal communication skills

The ability to maintain strong relationships with internal & external stakeholders

Demonstrated financial and KPI performance

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

The benefits of working at A&G

Location– This role is based at ourNorth Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.

Be rewarded- we recognise high performance and reward our people for their hard work through bonuses and other perks.

Options for leave- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

Grow with us- we’ve got learning and professional development opportunities to suit everyone.

Give back- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

Take care of yourself- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

Celebrate the wins- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

Save money- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.