Home Claims Team Leader

Auto & General; Sunshine Coast Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

ME day

Volunteer day

Parental leave

Professional development

Discounts (Budget Direct)

Recognition programs

Social & community events

North Lakes office location

Job summary

Auto & General (A&G) is seeking a proactive Team Leader to guide and motivate a high-performing team at our North Lakes office. You will lead coaching, accountability, and development efforts while driving excellent customer outcomes.

You will foster a positive culture, navigate peak periods, and collaborate across departments to deliver outstanding insurer services and support local communities with a focus on growth and service quality.

Responsibilities

• Lead & coach team to deliver exceptional service and performance.
• Drive performance management, conduct crucial conversations, and foster accountability.
• Prioritise and manage team workloads amidst evolving demands.
• Provide technical, product, and process guidance to the team.
• Build strong stakeholder relationships and drive continuous improvement initiatives.

Job description

What You\'ll Be Doing:

Lead & Coach: Develop, motivate, and empower your team to deliver exceptional service and performance.

Drive Performance: Master performance management, conducting crucial conversations, managing UPL/behavioural issues, and fostering accountability.

Strategic Workload Management: Effectively prioritise, allocate, and manage team portfolios amidst evolving demands.

Expert Support: Provide essential technical, product, and process guidance to your team.

Collaborate & Improve: Build strong stakeholder relationships and champion continuous improvement initiatives.

Who We\'re Looking For:

Proven Leadership: Solid Team Leader experience (or equivalent), with a track record of inspiring teams in fast-paced environments.

People Performance Expert: You excel in performance management, confidently handling difficult conversations, accountability, and development.

Culture Driver: Ability to motivate, engage, and unite a team, fostering a positive, high-performing culture.

Problem-Solver & Communicator: Strong analytical, communication, and conflict resolution skills for complex people and operational challenges.

Resilient & Customer-Focused: Thrive under pressure, drive customer outcomes, and adapt to demanding environments with an innovative mindset.

Attractive Incentives! Significant earning potential through our competitive scheme.

North Lakes Office: Modern workspace with local cafes & shops.

Extra Leave: Enjoy a paid 'ME' day & volunteer day annually; option to purchase more.

Paid Parental Leave: Generous support for new parents.

Development: Internal programs & extensive online courses.

Discounts: On Budget Direct insurance products.

Recognition: Reward and incentive schemes for high performance.

Social & Community: Vibrant activities and workplace giving with dollar-matching.

About Us:

Join Auto & General (A&G), Australia's fastest-growing Motor and Home insurer. We\'re a dynamic, forward-thinking organisation committed to safeguarding futures. With our multi-award-winning brands and strategic partnerships, we\'re making a real impact.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.