Services Support Co-ordinator

Incolink - The Redundancy Payment Central Fund Limited; Melbourne; Presencial; AUD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Incolink - The Redundancy Payment Central Fund Limited is seeking a Services Support Co-ordinator to manage onsite health and wellbeing services across commercial building sites. You will coordinate with employers, unions and service providers to deliver clinics and engagement activities that benefit worker members and employers.

You will maintain CRM records, prepare education materials and support accreditation and continuous improvement initiatives.

Formación

• Ability to effectively communicate and engage with a range of stakeholders including employers, workers, union and employer association representatives.
• Strong written communication skills.
• Proficient use of IT systems and record keeping.

Responsabilidades

• Act as the first point of contact for service providers, site managers and delegates, coordinating health and wellbeing clinics and onsite services.
• Coordinate onsite programs and activities with employers, service providers and industry stakeholders to ensure effective service delivery.
• Provide onsite operational support for health, wellbeing and industry programs as required.
• Gather, document and share feedback, insights and improvement opportunities from onsite engagements to enhance service delivery and member outcomes.
• Maintain strong industry relationships and professional networks through attendance at meetings and events.
• Assist in the development and preparation of presentations, toolbox talks, educational resources and other service materials.
• Support planning and delivery of projects within the Services team, including accreditation and continuous improvement.
• Provide administrative and coordination support for scheduling and delivery of programs, clinics and engagement activities.
• Conduct research and contribute to educational content addressing member and industry needs.
• Maintain accurate records in Incolink's CRM system.

Conocimientos

Stakeholder engagement

IT systems usage

Herramientas

CRM system

Descripción del empleo

The Services Support Co-ordinator is key to the success of Incolink's services and growth within the commercial building and construction industry. The Services Support Coordinator will co-ordinate onsite services with employers, unions and service providers which are extremely valuable to both worker members and employers. This role is pivotal in engaging worker members onsite to take-up Incolink health and well-being services supporting evidence based research, reporting and project co-ordination of the team.

Key responsibilities

Act as the first point of contact for Incolink service providers, site managers and delegates, coordinating and supporting the delivery of health and wellbeing clinics and onsite services.

Coordinate onsite programs and activities with employers, service providers and industry stakeholders to ensure effective service delivery.

Provide onsite operational support for health, wellbeing and industry programs as required.

Gather, document and share feedback, insights and improvement opportunities from onsite engagements to enhance service delivery and member outcomes.

Maintain strong industry relationships and professional networks through attendance at relevant meetings, forums and industry events.

Assist in the development and preparation of presentations, toolbox talks, educational resources and other service delivery materials.

Support the planning and delivery of projects and initiatives within the Services team, including accreditation and continuous improvement activities.

Provide administrative and coordination support for the scheduling and delivery of programs, clinics and engagement activities.

Conduct research and contribute to the development of educational content and resources addressing member and industry needs.

Maintain accurate and up-to-date records in Incolink's CRM system, including stakeholder interactions, industry engagement activities, clinic delivery and toolbox presentations.

About you

Ability to effectively communicate and engage with a range of different stakeholders including employers, workers, union and employer association representatives.

Well-developed written communication skills.

Well-developed use of IT systems with an understanding of record keeping requirements.

Self-motivated, with ability to understanding requirements and deliver to expected quality standards and timeframes.

Ability to manage competing priorities in a time constrained environment.

Current Driver's Licence

Happy with early starts and working on commercial building sites.

About us

Incolink operates within the commercial building and construction industry, providing health and well-being services to worker members and employers. Incolink offers a competitive salary with generous leave, superannuation and flexible work arrangements within a caring for purpose member organisation. Applications close on Tuesday 20 October 2026.