Member Services & Support Co-ordinator NSW

Incolink - The Redundancy Payment Central Fund Limited; Sydney; On-site; AUD 77,000 - 95,000; Full time

Benefits offered by this job

Generous leave

Superannuation benefits

Job summary

Incolink - The Redundancy Payment Central Fund Limited in NSW is seeking a proactive member relations specialist to manage ongoing relationships with workers and employers in the construction industry. The role includes conducting site visits, responding to member inquiries, and coordinating access to services.

The ideal candidate will have strong communication and public speaking skills, knowledge of the NSW construction sector, the ability to work autonomously, and a willingness to travel

Qualifications

• Proactive and confident communication is essential.
• Public speaking and presentation skills are required.
• Good working knowledge of the NSW commercial building and construction industry is preferred.

Responsibilities

• Conducting site visits to engage with worker members and employers about Incolink services and benefits
• Assisting members to check their accounts, update details and make claims; responding to member enquiries
• Supporting delivery of member services and programs, including onsite health clinics and events
• Assisting members to access Incolink services such as financial counselling through referrals and provision of information
• Collaborating with other service providers including insurance, superannuation and long service leave to provide on-site information and assistance to members
• Distributing relevant information to Incolink members, the industry and the construction community about Incolink, insurance and other benefits
• Referring to, and having knowledge of, the relevant industrial instruments (Awards and Agreements) to guide action taken to assist lncolink members
• Representing Incolink in engagement with employers, members and industry, including at events and conferences

Skills

Proactive communication

Public speaking

NSW construction industry knowledge

Autonomous / self-starter

Willing to travel interstate

MS Word / Outlook / Databases

Tools

Microsoft Word

Outlook

Databases

Job description

Unique financial services member organisation within the commercial construction industry

Financial, physical, mindhealth and wellbeing focus to the workplace

Use your energy and skills to help workers and employers in the construction industry

About Us

Incolink is a joint enterprise of employer associations and industry unions in the Victorian, Tasmanian, South Australian and NSW commercial construction industry.

We are Australia’s number one entitlement fund with a simple focus — to be the leading provider of worker entitlements, insurance and wellbeing services to the commercial construction industry. Our unique mix of financial, mindhealth and wellbeing services enables us to support worker and employer members, continually improve our service offering, and reinvest back into the industry.

Responsibilities

Actively manage ongoing positive relationships with workers and employers by:

• Conducting site visits to engage with worker members and employers about Incolink services and benefits
• Assisting members to check their accounts, update details and make claims; responding to member enquiries
• Supporting delivery of member services and programs, including onsite health clinics and events
• Assisting members to access Incolink services such as financial counselling through referrals and provision of information
• Collaborating with other service providers including insurance, superannuation and long service leave to provide on-site information and assistance to members
• Distributing relevant information to Incolink members, the industry and the construction community about Incolink, insurance and other benefits.
• Referring to, and having knowledge of, the relevant industrial instruments (Awards and Agreements) to guide action taken to assist lncolink members.
• Representing Incolink in engagement with employers, members and industry, including at events and conferences

Skills / Experience

The ideal candidate will have:

• Proactive and confident communication
• Good presentation and public speaking skills
• Good working knowledge of the NSW commercial building and construction industry, onsite experience an advantage
• Ability to work autonomously and be a self-starter
• Ability to travel interstate
• Appropriate experience in the use of Microsoft including Word and Outlook, as well as databases
• Comfortable with working across different locations, with varying start times to accommodate key stakeholders
• A valid NSW driver's licence.

A competitive salary of circa $86,000 plus generous leave and superannuation benefits on offer to the successful candidate. Applications close Monday, 19 October 2026.