Field-Based Member Services & Wellbeing Coordinator

Incolink - The Redundancy Payment Central Fund Limited; Sydney; Sur place; AUD 77 000 - 95 000; Plein temps

Avantages offerts par ce poste

Generous leave

Superannuation benefits

Résumé du poste

Incolink - The Redundancy Payment Central Fund Limited in NSW is seeking a proactive member relations specialist to manage ongoing relationships with workers and employers in the construction industry. The role includes conducting site visits, responding to member inquiries, and coordinating access to services.

The ideal candidate will have strong communication and public speaking skills, knowledge of the NSW construction sector, the ability to work autonomously, and a willingness to travel

Qualifications

• Proactive and confident communication is essential.
• Public speaking and presentation skills are required.
• Good working knowledge of the NSW commercial building and construction industry is preferred.

Responsabilités

• Conducting site visits to engage with worker members and employers about Incolink services and benefits
• Assisting members to check their accounts, update details and make claims; responding to member enquiries
• Supporting delivery of member services and programs, including onsite health clinics and events
• Assisting members to access Incolink services such as financial counselling through referrals and provision of information
• Collaborating with other service providers including insurance, superannuation and long service leave to provide on-site information and assistance to members
• Distributing relevant information to Incolink members, the industry and the construction community about Incolink, insurance and other benefits
• Referring to, and having knowledge of, the relevant industrial instruments (Awards and Agreements) to guide action taken to assist lncolink members
• Representing Incolink in engagement with employers, members and industry, including at events and conferences

Connaissances

Proactive communication

Public speaking

NSW construction industry knowledge

Autonomous / self-starter

Willing to travel interstate

MS Word / Outlook / Databases

Outils

Microsoft Word

Outlook

Databases

Description du poste

Incolink - The Redundancy Payment Central Fund Limited in NSW is seeking a proactive member relations specialist to manage ongoing relationships with workers and employers in the construction industry. The role includes conducting site visits, responding to member inquiries, and coordinating access to services.

The ideal candidate will have strong communication and public speaking skills, knowledge of the NSW construction sector, the ability to work autonomously, and a willingness to travel