Services Specialist - Service Delivery Coordination

Baker Hughes Company; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible working patterns

Private medical care options

Life insurance and disability programs

Tailored financial programs

Job summary

Baker Hughes in Brisbane, Australia, is hiring a Services Specialist - Service Delivery Coordination to lead flawless execution, on-time delivery, and contract adherence for assigned jobs within the Well Construction team.

The role requires a bachelor’s degree in engineering or a scientific discipline and a minimum of 7 years of relevant experience, with flexible working patterns and a strong focus on safety, revenue, and customer satisfaction.

Qualifications

• Bachelor's degree in engineering or scientific discipline from an accredited university.
• Minimum 7+ years of relevant work experience.

Responsibilities

• Ensure activities are carried out according to non-negotiables and cultural pillars.
• Protect health and safety of personnel and environment.
• Ensure contracts/quotes are understood and revenue captured.
• Coordinate and monitor job activities across organizational boundaries.
• Schedule and dispatch resources according to job requirements.
• Act as primary client contact for job prep, execution, and close-out.
• Escalate issues impacting service delivery promptly.
• Ensure invoices align with contract/quote and cash is collected timely.

Education

Bachelor's degree in engineering or scientific discipline

Job description

Services Specialist - Service Delivery Coordination

Are you a Services Specialist that is motivated to deliver? Do you enjoy being part of a team that provides high-quality services for our customers? Be part of our Well Construction team. Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet. Partner with the best

The Service Delivery Coordinator ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions

As a Services Specialist - Service Delivery Coordination, you will be responsible for:

• Ensuring all activities are carried out according to our non-negotiables and our cultural pillars
• Protect the health and safety of our personnel and the environment
• Conduct all activities in line with our non-negotiables, applicable processes and cultural pillars
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon
• Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries
• Responsible for scheduling and dispatching of resources in line with job requirements
• Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes
• Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives
• Prompt escalation of issues that can impact service delivery
• Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

Fuel your passion

To be successful in this role you will:

• Have bachelor’s degree in engineering or scientific discipline from an accredited university or relevant industry experience within product line
• Have minimum 7+ years of relevant work
• Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional or voluntary benefits

The Baker Hughes internal title for this role is:

Services Specialist - Service Delivery Coordination

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.