Support Services Specialist - Exec Support

Baker Hughes; Sale; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work-life balance

Private medical care

Life insurance

Disability programs

Financial programs

Additional benefits

Job summary

Baker Hughes in Australia is seeking a Support Services Specialist - Exec Support to drive service excellence and operate across customer accounts.

You will coordinate projects, oversee service activities, and influence stakeholders while delivering results in a dynamic energy-technology environment.

Qualifications

• Bachelor's degree required.
• Strong oral and written communication skills.
• Interpersonal and leadership capabilities.
• Ability to influence stakeholders and lead small teams.
• Lead initiatives of moderate scope with business impact.
• Strong project coordination and multitasking abilities.
• Problem identification, analysis and solution development.
• Analytical, organizational and planning capabilities.
• Experience in customer service, account management or service operations.

Responsibilities

• Account Management, oversee service technicians for the account and customer service.
• Develops an operational year plan for department activities.
• Suggests improvements in products, processes and procedures.
• Contributes to the plan of the larger unit.
• Collaborates with senior stakeholders across SPB and EB levels.
• Specifies needs and communicates project approach; presents outcomes of research.
• Guidelines for choosing the right actions.
• Updates and implements procedures across functions.
• Works within predefined contracts with some latitude to deviate.

Skills

Bachelor's degree

Communication skills

Leadership

Stakeholder influence

Project coordination

Multitasking

Problem solving

Analytical thinking

Customer service experience

Education

Bachelor's degree in relevant field

Job description

Supporting Customer Success Through Operational Excellence and Executive-Level Service Delivery

Do you enjoy building strong customer relationships while driving operational efficiency and service excellence

Partner with the best

Baker Hughes stands as a leading global energy-technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future

The Support Services Specialist - Exec Support plays a critical role in supporting customer accounts, driving service excellence, and ensuring operational effectiveness across assigned business activities. This role partners with customers, service technicians, and business stakeholders to oversee account performance, coordinate projects, improve processes, and contribute to strategic operational initiatives. The position requires a strong customer focus, leadership capability, and the ability to influence stakeholders while delivering results in a dynamic environment.

As a Support Services Specialist - Exec Support, you will be responsible for:

• Account Management, Oversee Service Technicians for the Account, Indirect upselling on Accounts, Customer Service.
• Develops an operational year plan for the own department activities.
• Suggests improvements in products, processes and procedures.
• Contributes to plan of larger unit.
• Works together with high level people from the business and SPB and EB level.
• Specifies needs, communicates about project approach and presents outcomes of research done.
• Guidelines for choosing the right actions.
• Processes and procedures are frequently updated by other functions and have to be implemented in the department.
• Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college.
• Demonstrate strong oral and written communication skills.
• Possess excellent interpersonal and leadership capabilities.
• Have the ability to influence stakeholders and lead small teams effectively.
• Be capable of leading initiatives of moderate scope and business impact.
• Demonstrate strong project coordination and multitasking abilities.
• Have effective problem identification, analysis, and solution development skills.
• Possess proven analytical, organizational, and planning capabilities.
• Have experience in customer service, account management, or service operations environments

Work in a way that works for you

We recognize that everyone is different and that the way people work and perform at their best can vary. In this role, we offer flexible working arrangements that help our employees balance professional and personal commitments while delivering outstanding results

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Support Services Specialist - Exec Support

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress
Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.