Services Specialist - Service Delivery Coordination

Baker Hughes Inc.; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care options

Life insurance

Tailored financial programs

Job summary

Baker Hughes in Brisbane, Australia is seeking a Services Specialist - Service Delivery Coordination to coordinate job activities, schedule resources and serve as the primary client contact to ensure on-time delivery and contract adherence. You will work within the Well Construction team, requiring a bachelor’s degree in engineering or science and a minimum of 7+ years of relevant experience.

The role supports flexible working patterns and focuses on safety, revenue protection, and proactive

Qualifications

• Bachelor’s degree in engineering or scientific discipline.
• Minimum 7+ years of relevant work experience.

Responsibilities

• Ensure all activities follow non-negotiables and cultural pillars.
• Protect health and safety of personnel and environment.
• Conduct activities per applicable processes and pillars.
• Ensure contracts/quotes are understood and capitalized.
• Coordinate and monitor job activities across organizational boundaries.
• Schedule and dispatch resources according to job requirements.
• Serve as primary client contact for preparation, execution and closeout; manage client relationship.

Skills

Coordination

Scheduling

Client liaison

Health & safety

Contract adherence

Revenue protection

Education

Bachelor’s degree in engineering or scientific discipline

Job description

Are you a Services Specialist that is motivated to deliver?

Do you enjoy being part of a team that provides high-quality services for our customers?

Be part of our Well Construction team

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.

Partner with the best

The Service Delivery Coordinator ensures that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions.

As a Services Specialist - Service Delivery Coordination, you will be responsible for:

• Ensuring all activities are carried out according to our non-negotiables and our cultural pillars
• Protect the health and safety of our personnel and the environment.
• Conduct all activities in line with our non-negotiables, applicable processes and cultural pillars
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon
• Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries
• Responsible for scheduling and dispatching of resources in line with job requirements.
• Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
• Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives.
• Prompt escalation of issues that can impact service delivery.
• Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

Fuel your passion

To be successful in this role you will:

• Have bachelor’s degree in engineering or scientific discipline from an accredited university or relevant industry experience within product line
• Have minimum 7+ years of relevant work

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional or voluntary benefits

The Baker Hughes internal title for this role is: Services Specialist - Service Delivery Coordination

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

R164450