Services And Programs Team Leader - Nowra And Cooma

the original; Nowra; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Training and development opportunities

Health & wellbeing programs

Competitive pay

Job summary

The Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) invites applications for a Services and Programs Team Leader in Cooma and Nowra. You will coordinate and deliver accredited rehabilitation programs across correctional centres and community locations, planning, monitoring and facilitating delivery while ensuring safety, ethics and professional standards.

You will supervise Services & Programs Officers, review reports, advise stakeholders and balance priorities in

Qualifications

• Qualifications include tertiary study in social work, psychology, mental health or related field, or equivalent experience.
• Certificate IV in Correctional Practice or ability to obtain within required timeframe.
• Current driver’s licence and willingness to travel NSW.

Responsibilities

• Coordinate and deliver accredited rehabilitation programs across correctional centres and community locations.
• Plan, monitor and facilitate program delivery, ensuring safety, effectiveness and compliance.
• Provide day-to-day guidance and supervision to Services & Programs Officers.
• Review reports and advise internal stakeholders to maintain professional standards.

Skills

Correctional programs knowledge

Group-based behavioural change

Stakeholder engagement

Staff leadership

Prioritisation under pressure

Education

Tertiary qualifications in social work/psychology/mental health

Certificate IV in Correctional Practice

Job description

Job Description

Location – Cooma and Nowra

Employment type – Ongoing and Temporary Full-time positions available

$116,981 - $129,492 pa Plus Superannuation and Annual Leave Loading

This role is responsible for coordinating and delivering accredited programs and services that support offender rehabilitation and positive behavioural change across correctional centres and community locations. You will provide guidance and administrative supervision to Services & Programs Officers, ensuring programs are delivered safely, ethically, and to a high professional standard. This is a rewarding opportunity to make a meaningful impact on community safety, develop leadership and program management skills, and contribute to outcomes that help individuals successfully reintegrate into society.

What You’ll Do

As a Services and Programs Team leader, you will coordinate and deliver accredited and approved rehabilitation programs and services that support positive behavioural change and help reduce reoffending. You will plan, monitor and facilitate program delivery across correctional centres and community locations, ensuring services are delivered safely, effectively and in line with operational requirements.

You will provide day‑to‑day guidance and administrative supervision to Services & Programs Officers, supporting quality program delivery and professional development. This includes reviewing reports, providing advice to internal stakeholders, and ensuring compliance with policy, procedures and professional standards.

You will work within a dedicated and collaborative team focused on rehabilitation and community safety. Operating in a dynamic correctional environment, you will balance program coordination responsibilities with direct program delivery, making a meaningful contribution to offender outcomes and safer communities.

Key knowledge and experience

• Knowledge of contemporary correctional programs and practices, including alcohol and other drug, crisis and welfare services.
• Experience facilitating group‑based behavioural change programs.
• Strong communication, stakeholder engagement and relationship‑building skills.
• Ability to lead, support and guide staff in a service delivery environment.
• Proven ability to manage competing priorities in a dynamic setting.

• Relevant tertiary qualifications in social work, psychology, mental health, or a related human services field, and/or equivalent experience.
• Certificate IV in Correctional Practice (or ability to obtain within required timeframes).
• Current driver’s licence and willingness to travel throughout NSW.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Inclusion and Diversity

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Priority will be given to filling the role at Cooma CC and South Coast CC.

Applications close 7th September 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Mick Dendy via Mick. [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via email on Aeron. [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.