Case Management Officer - Cooma

NSW Department of Communities and Justice; Cooma; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Competitive pay

Training & development

Health & wellbeing programs

Job summary

NSW Department of Communities and Justice seeks a Case Management Officer (Custody) in Cooma. This ongoing and temporary full-time position offers salary up to 113,579 AUD per year plus superannuation and annual leave loading.

You will provide evidence-based case management to offenders, coordinating interventions to promote rehabilitation and reduce reoffending. You will assess inmates, develop plans, and work with correctional staff, service providers and community stakeholders to support

Qualifications

• You genuinely believe people can change and can build trust with individuals from diverse backgrounds.
• Balance empathy with accountability to assess complex situations and develop practical solutions.
• Thrive in a fast-paced environment with competing priorities while remaining calm and professional.
• Communicate and collaborate effectively with inmates, colleagues and external stakeholders.

Responsibilities

• Assess offenders, develop individualised case plans and coordinate interventions.
• Deliver evidence-based case management to inmates with varying risk and need.
• Support rehabilitation and reduce reoffending through structured programs and services.
• Monitor progress and facilitate successful reintegration into the community.

Skills

Empathy

Accountability

Effective communication

Collaboration

Job description

Location – Cooma

Employment type – Ongoing and Temporary Full-time positions available

$102,936 - $113,579 pa Plus Superannuation and Annual Leave Loading

Your role

Case Management Officer (Custody)

Corrective Services NSW

Location – Cooma

Employment type – Ongoing and Temporary Full-time positions available

Salary –

$102,936 - $113,579 pa Plus Superannuation and Annual Leave Loading

Make a meaningful difference in the lives of others while contributing to safer communities. As a Case Manager, you will apply evidence-based case management practices to support offenders with varying levels of risk and need, helping them access interventions that promote rehabilitation and reduce reoffending. This is a rewarding opportunity to build expertise in offender rehabilitation, risk assessment, and case management while working in a challenging and purpose-driven environment. You'll play a key role in supporting positive behavioural change and helping individuals achieve better outcomes for their future.

As part of the Offender Services and Programs team, you will deliver evidence-based case management to inmates with varying levels of risk and need. You will assess offenders, develop individualised case plans, and coordinate interventions that support rehabilitation and reduce reoffending.

You will work closely with inmates, correctional staff, service providers and community stakeholders to facilitate access to programs and services, monitor progress, and support successful reintegration into the community.

You'll be part of a dedicated and collaborative team committed to achieving positive outcomes for offenders and safer communities. Working in a dynamic correctional environment, you'll apply strong communication, resilience and problem-solving skills to manage complex cases and support meaningful behavioural change.

What We’re Looking For

• You genuinely believe people can change and can build trust with individuals from diverse backgrounds, helping them stay motivated, engaged and focused on achieving positive outcomes.
• You enjoy balancing empathy with accountability, using sound judgement to assess complex situations, navigate challenges and develop practical solutions that support rehabilitation.
• You thrive in a fast-paced environment where no two days are the same, confidently managing competing priorities while maintaining a calm, professional and resilient approach.
• You're a strong communicator and collaborator who can work effectively with inmates, colleagues and external stakeholders to coordinate support, remove barriers and create opportunities for successful reintegration.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Thinking of applying?

We invite interested candidates to attend an Information Night for this position.

Join us at Akister House, 1 Vale Street, Cooma, on Wednesday 2nd September 2026, between 5:00pm and 6:00pm, to meet representatives from the team, gain insights into the roles, and have your questions answered.

Attendance is voluntary and all prospective applicants are welcome.

Applications close

7th September 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Mick Dendy via [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via email on [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the role at Cooma CC. For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.