Senior Case Management Officer - Nowra

NSW Department of Communities and Justice; Nowra; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Training and development opportunities

Health & Wellbeing and EAP

Job summary

Senior Case Management Officer role with Corrective Services NSW in Nowra, NSW. This ongoing full-time position leads a Case Management Unit within a correctional centre or cluster, supporting inmates through rehabilitation programs to reduce reoffending.

You will supervise CMU staff, coordinate caseloads, manage complex inmate cases, and engage with internal and external stakeholders to maximise intervention opportunities and support successful reintegration while developing leadership

Qualifications

• Experience in offender supervision and complex case management.
• Experience with rehabilitation services and positive outcomes.
• Understanding of correctional issues and case management practices.
• Ability to source and analyze complex information and assess risk.
• Ability to supervise and develop Case Management Officers.

Responsibilities

• Lead the Case Management Unit to deliver effective case management and inmate rehabilitation.
• Supervise and support Case Management Officers and coordinate caseloads.
• Facilitate case conferences and manage complex inmate cases.
• Collaborate with internal and external stakeholders to maximise intervention opportunities.
• Support reintegration outcomes and positive community safety.

Skills

Offender supervision

Case management

Rehabilitation programs

Risk & needs assessments

Staff supervision

Stakeholder communication

Job description

Senior Case Management Officer

Corrective Services NSW

Location – Nowra

Employment type – Ongoing Full-time

Salary – $116,981 - $129,492 pa Plus Superannuation and Annual Leave Loading

Your role

This role leads a Case Management Unit within a Correctional Centre or Cluster, supporting inmates through rehabilitation and intervention programs that help reduce reoffending. It is a great opportunity for a candidate to make a meaningful impact on community safety, lead a dedicated team, and drive positive rehabilitation outcomes while developing their leadership and stakeholder management skills.

What You’ll Do

As part of the Correctional Centre team, you will lead the Case Management Unit (CMU) to deliver effective case management services that support inmate rehabilitation and reduce reoffending.

You will supervise and support Case Management Officers, coordinate caseload allocation and reviews, manage complex inmate cases, and facilitate case conferences. You will also work closely with internal and external stakeholders to maximise intervention opportunities and support successful reintegration outcomes.

You’ll work with a committed team of correctional and case management professionals in a fast-paced custodial environment where collaboration, leadership, and sound decision-making are key to achieving positive outcomes for inmates and the community.

What We’re Looking For

• Superior skills in offender supervision and case management of complex clients.
• Knowledge of, or experience in delivering, services and programs that support client rehabilitation and positive outcomes.
• Understanding of contemporary correctional issues, priorities, and case management practices.
• Demonstrated experience sourcing and analysing complex information, conducting risk and needs assessments, and developing high-quality case plans.
• Proven ability to provide professional supervision, coaching, and development to new Case Management Officers during workplace training and probation periods.
• Strong communication, stakeholder engagement, and leadership skills, with the ability to support teams in a dynamic operational environment.

Essential Requirements

• Current and valid driver's licence and willingness to travel within NSW.
• Successful applicants are required to attend a four-week face to face training program at the Brush Farm Corrective Services Academy in Eastwood.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

11th September 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Fay Brown on [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via email on [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. This recruitment process will create a talent pool for South Coast Correctional Centre only. For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.