ServiceNow UX Consultant – Sydney, Australia

Resourcecorner IT; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Resource Corner IT is seeking an experienced ServiceNow UX Consultant to provide advisory services focused on improving user experience, platform adoption, and digital interactions across the ServiceNow ecosystem in Australia.

The ideal candidate has ServiceNow CSA and CAD certifications, Australian citizenship with full working rights, and proven consulting, workshop facilitation, and stakeholder-management skills to guide customers from discovery through implementation.

Qualifications

• ServiceNow CSA and CAD certifications are mandatory.
• Australian citizenship with full working rights required; sponsorship not available.
• Strong consulting, communication, and stakeholder-management skills.

Responsibilities

• Deliver customer-facing consulting engagements focused on ServiceNow UX.
• Conduct customer workshops, discovery sessions, UX assessments, and advisory discussions.
• Evaluate existing ServiceNow experiences and identify usability, navigation, consistency, and adoption issues.
• Provide expert guidance on UI Builder, Workspaces, Employee Center, Service Portal, and related UX capabilities.
• Review user journeys and recommend ways to simplify platform interactions.
• Advise customers on user-centric design principles and ServiceNow experience best practices.
• Prepare assessment findings, UX recommendations, improvement roadmaps, and executive-level presentations.
• Maintain current knowledge of ServiceNow UX features and experience capabilities.

Skills

ServiceNow UX consulting

UI Builder

Workspaces

Employee Center

Service Portal

UX principles

Stakeholder management

Workshop facilitation

Education

CSA certification

CAD certification

Job description

Location: Sydney, Australia
Company: Resource Corner IT
Job Category: Information Technology (IT) & Software
Specialization: ServiceNow User Experience (UX)
Employment Type: Not specified
Work Authorization: Australian citizenship and full working rights required
Sponsorship: Not available

Job Overview

Resource Corner IT is seeking an experienced ServiceNow UX Consultant to provide advisory services focused on improving user experience, platform adoption, and digital interactions across the ServiceNow ecosystem. The successful candidate will assess existing platform experiences, understand customer and user needs, and recommend practical improvements that make ServiceNow applications more intuitive, consistent, and effective.

The role involves customer-facing consulting, user-experience assessments, workshops, and strategic recommendations across ServiceNow experience capabilities, including UI Builder, Workspaces, Employee Center, and Service Portal. The consultant will evaluate user journeys, identify usability and navigation issues, and help customers prioritize improvements aligned with business objectives and user expectations.

The ideal candidate will have strong ServiceNow UX consulting expertise, a solid understanding of user-centric design principles, and excellent communication and stakeholder-management skills. Applicants must hold both ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. Australian citizenship and full working rights are mandatory, and sponsorship is not provided.

Key Responsibilities

• Deliver customer-facing consulting engagements focused on ServiceNow user experience.
• Conduct customer workshops, discovery sessions, UX assessments, and advisory discussions.
• Evaluate existing ServiceNow experiences and identify usability, navigation, consistency, and adoption issues.
• Provide expert guidance on UI Builder, Workspaces, Employee Center, Service Portal, and related ServiceNow UX capabilities.
• Review user journeys and recommend ways to simplify platform interactions.
• Advise customers on user-centric design principles and ServiceNow experience best practices.
• Identify UX gaps and develop prioritized recommendations based on customer needs and business objectives.
• Recommend improvements to platform adoption and overall user experience.
• Collaborate with platform owners, architects, UX teams, business stakeholders, and leadership.
• Prepare assessment findings, UX recommendations, improvement roadmaps, and executive-level presentations.
• Participate in governance reviews, customer meetings, and continuous improvement discussions.
• Maintain current knowledge of ServiceNow UX features and experience capabilities.

Requirements and Qualifications

• Strong consulting experience with ServiceNow user experience capabilities.
• Strong knowledge of UI Builder, Workspaces, Employee Center, and Service Portal.
• Understanding of UX principles, user journeys, platform adoption, and experience optimization.
• Ability to assess existing ServiceNow environments and recommend practical, prioritized improvements.
• Strong customer-facing communication and workshop facilitation skills.
• Excellent stakeholder-management and advisory capabilities.
• ServiceNow Certified System Administrator (CSA) certification — mandatory.
• ServiceNow Certified Application Developer (CAD) certification — mandatory.
• Australian citizenship — mandatory.
• Full working rights in Australia.
• Local availability required; visa sponsorship is not available.

Salary and Benefits

The salary range, allowances, and benefits package have not been disclosed. Candidates should confirm compensation and employment terms with the recruitment team.

Career Growth

This position offers an opportunity to specialize in ServiceNow UX consulting, digital experience optimization, and enterprise platform adoption. The successful candidate will advise customers and leadership teams on improving user journeys, strengthening platform usability, and establishing continuous improvement roadmaps.