ServiceNow UX Consultant — Elevate User Journeys & Adoption

Resourcecorner IT; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Resource Corner IT is seeking an experienced ServiceNow UX Consultant to provide advisory services focused on improving user experience, platform adoption, and digital interactions across the ServiceNow ecosystem in Australia.

The ideal candidate has ServiceNow CSA and CAD certifications, Australian citizenship with full working rights, and proven consulting, workshop facilitation, and stakeholder-management skills to guide customers from discovery through implementation.

Qualifications

• ServiceNow CSA and CAD certifications are mandatory.
• Australian citizenship with full working rights required; sponsorship not available.
• Strong consulting, communication, and stakeholder-management skills.

Responsibilities

• Deliver customer-facing consulting engagements focused on ServiceNow UX.
• Conduct customer workshops, discovery sessions, UX assessments, and advisory discussions.
• Evaluate existing ServiceNow experiences and identify usability, navigation, consistency, and adoption issues.
• Provide expert guidance on UI Builder, Workspaces, Employee Center, Service Portal, and related UX capabilities.
• Review user journeys and recommend ways to simplify platform interactions.
• Advise customers on user-centric design principles and ServiceNow experience best practices.
• Prepare assessment findings, UX recommendations, improvement roadmaps, and executive-level presentations.
• Maintain current knowledge of ServiceNow UX features and experience capabilities.

Skills

ServiceNow UX consulting

UI Builder

Workspaces

Employee Center

Service Portal

UX principles

Stakeholder management

Workshop facilitation

Education

CSA certification

CAD certification

Job description

Resource Corner IT is seeking an experienced ServiceNow UX Consultant to provide advisory services focused on improving user experience, platform adoption, and digital interactions across the ServiceNow ecosystem in Australia.

The ideal candidate has ServiceNow CSA and CAD certifications, Australian citizenship with full working rights, and proven consulting, workshop facilitation, and stakeholder-management skills to guide customers from discovery through implementation.