ServiceNow Technical Consultant

NTT DATA, Inc.; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working across AU cities

Career development & certifications

Job summary

NTT DATA is seeking a motivated ServiceNow Technical Consultant to join our ServiceNow delivery team and work on enterprise-scale transformation programs across ITSM, HRSD, SPM and ITOM.

You will collaborate with senior consultants, developers, architects and clients to design, configure, and enhance ServiceNow solutions while supporting integrations and platform development. Hybrid work is available across major Australian cities with ongoing training and certification opportunities.

Qualifications

• Hands-on experience configuring and supporting ServiceNow solutions.
• Ability to translate business requirements into practical technical solutions.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement abilities.
• Experience with one or more ServiceNow modules (ITSM, HRSD, SPM, ITOM).

Responsibilities

• Support the design, configuration, and implementation of ServiceNow solutions.
• Assist in preparing solution design documentation (High‑Level and Low‑Level Designs).
• Configure and customize ServiceNow applications following best practices.
• Participate in requirements workshops and solution playback sessions.
• Support development and testing of integrations using REST, SOAP, IntegrationHub, MID Server.

Skills

ServiceNow expertise

Requirements analysis

Stakeholder engagement

Documentation

Problem solving

Tools

REST APIs

SOAP

IntegrationHub

MID Server

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

About The Role

We are looking for a motivated and technically minded ServiceNow Technical Consultant to join our growing ServiceNow delivery team. This is an excellent opportunity for a consultant with hands‑on ServiceNow experience who is looking to further develop their technical and consulting capabilities while working on enterprise‑scale transformation projects.

You will work closely with senior consultants, developers, architects and clients to support the design, configuration, implementation, and enhancement of ServiceNow solutions. The role will provide exposure across multiple ServiceNow modules, including ITSM, HRSD, SPM and ITOM, as well as system integrations and platform development.

Key Responsibilities

• Support the design, configuration, and implementation of ServiceNow solutions.
• Assist in the preparation of solution design documentation, including High‑Level and Low‑Level Designs.
• Configure and customise ServiceNow applications in accordance with platform best practices.
• Participate in requirements gathering workshops, design discussions, and solution playback sessions.
• Support the development and testing of integrations using APIs, IntegrationHub, MID Server, REST, and SOAP services.
• Collaborate with senior consultants, developers, and client stakeholders throughout delivery engagements.
• Assist with system testing, defect resolution, and deployment activities.
• Prepare and maintain project documentation, user guides, and technical artefacts.
• Contribute to process improvement initiatives and ServiceNow best practices.
• Provide ongoing support and enhancement recommendations to clients where required.

Required Experience & Skills

• Approximately 2-4 years' experience working with the ServiceNow platform.
• Hands‑on experience configuring and supporting ServiceNow solutions.
• Exposure to one or more ServiceNow modules such as: ITSM (IT Service Management), HRSD (Human Resources Service Delivery), SPM (Strategic Portfolio Management), ITOM (IT Operations Management).
• Understanding of ServiceNow platform capabilities, configuration, and administration.
• Experience or exposure to integrations using REST APIs, SOAP, IntegrationHub, or MID Server.
• Strong analytical and problem‑solving skills.
• Ability to translate business requirements into practical technical solutions.
• Good communication and stakeholder engagement skills.
• Strong documentation and organisational capabilities.

Desired Experience

• Exposure to SAP SuccessFactors integrations or HR technology platforms.
• Experience working within Agile project environments.
• Previous consulting or customer‑facing experience.
• Experience supporting enterprise‑scale ServiceNow implementations.

Personal Attributes

• Strong willingness to learn and develop technical expertise.
• Team‑oriented with a collaborative approach.
• Detail‑oriented and committed to delivering quality outcomes.
• Proactive, adaptable, and customer‑focused.
• Effective communicator with a professional and positive attitude.

Why Apply?

• Opportunity to work on enterprise‑scale ServiceNow transformation programs.
• Exposure to a broad range of ServiceNow modules and technologies.
• Supportive and collaborative delivery environment.
• Ongoing training, certification, and career development opportunities.
• Hybrid working flexibility across Sydney, Melbourne, or Brisbane.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.