ServiceNow Technical Consultant

Whizdom; Melbourne; Hybrid; AUD 158,000 - 193,000; Full time

Job summary

Whizdom is seeking an experienced ServiceNow Technical Consultant to deliver enterprise-scale ServiceNow solutions for Defence and Government clients in Australia. The role involves full project lifecycles, including requirements, design, configuration and deployment, with a focus on scalable adoption and ongoing improvement.

This permanent position offers a path across Sydney, Melbourne, or Canberra, with flexible working arrangements and a salary up to 175000 AUD plus Super and a bonus.

Qualifications

• Extensive ServiceNow implementation and consulting experience.
• Experience in enterprise or government environments.
• Hands-on platform configuration and solution design.
• Strong stakeholder engagement and communication.
• Ability to manage multiple priorities in a consultancy setting.
• Active NV1 security clearance is mandatory.

Responsibilities

• Design, configure and implement ServiceNow solutions for Defence and Government clients.
• Work across the full project lifecycle from requirements to deployment and optimisation.
• Collaborate with architects, developers, business analysts and client stakeholders.
• Advise clients on platform best practices and scalable ServiceNow adoption.
• Support continuous improvement and innovation across ServiceNow environments.

Skills

ServiceNow

Stakeholder engagement

Consulting experience

Government/Defence experience

NV1 clearance

Tools

ITSM

CSM

HRSD

IT Asset Management

Job description

ServiceNow Technical Consultant (NV1 Cleared)

Sydney, Melbourne or Canberra

Up to $175,000 + Super + Bonus

NV1 Security Clearance Required

Commencing January 2027

Are you an experienced ServiceNow Technical Consultant looking to work on meaningful digital transformation programs across Australia's Defence and Government sectors?

We're partnering with a leading consulting organisation that continues to grow its national ServiceNow capability and is seeking a number of talented consultants to join the team on a permanent basis. You'll work with some of Australia's most important government and defence agencies, delivering enterprise-scale ServiceNow solutions that improve services, automate operations, and drive business outcomes.

What You'll Be Doing

• Designing, configuring and implementing ServiceNow solutions for Defence and Government clients.
• Working across the full project lifecycle, from requirements gathering through to deployment and optimisation.
• Collaborating with architects, developers, business analysts and client stakeholders.
• Advising clients on platform best practices and scalable ServiceNow adoption.
• Supporting continuous improvement and innovation across ServiceNow environments.

ServiceNow Module Experience

We're interested in consultants with experience across one or more of the following areas:

• IT Service Management (ITSM)
• Customer Service Management (CSM)
• Human Resources Service Delivery (HRSD)
• IT Asset Management (ITAM)

What We're Looking For

• Strong ServiceNow implementation and consulting experience.
• Experience working with enterprise or government environments.
• Hands-on platform configuration and solution design capability.
• Excellent stakeholder engagement and communication skills.
• Ability to work in consulting environments and manage multiple priorities.
• Active NV1 Security Clearance (mandatory).

What's On Offer?

• Permanent position with a growing national consulting practice
• High-profile Defence and Government projects
• Career progression and ongoing ServiceNow professional development
• Flexible working arrangements
• Competitive salary package up to $175K + Super + Bonus
• Opportunities available across Sydney, Melbourne and Canberra

If you're looking to take the next step in your ServiceNow consulting career and want to contribute to mission-critical government and defence programmes, we'd love to hear from you.

Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.