ServiceNow Solutions Consultant - ITSM/HRSD & Integrations

NTT DATA, Inc.; City of Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working across AU cities

Career development & certifications

Job summary

NTT DATA is seeking a motivated ServiceNow Technical Consultant to join our ServiceNow delivery team and work on enterprise-scale transformation programs across ITSM, HRSD, SPM and ITOM.

You will collaborate with senior consultants, developers, architects and clients to design, configure, and enhance ServiceNow solutions while supporting integrations and platform development. Hybrid work is available across major Australian cities with ongoing training and certification opportunities.

Qualifications

• Hands-on experience configuring and supporting ServiceNow solutions.
• Ability to translate business requirements into practical technical solutions.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement abilities.
• Experience with one or more ServiceNow modules (ITSM, HRSD, SPM, ITOM).

Responsibilities

• Support the design, configuration, and implementation of ServiceNow solutions.
• Assist in preparing solution design documentation (High‑Level and Low‑Level Designs).
• Configure and customize ServiceNow applications following best practices.
• Participate in requirements workshops and solution playback sessions.
• Support development and testing of integrations using REST, SOAP, IntegrationHub, MID Server.

Skills

ServiceNow expertise

Requirements analysis

Stakeholder engagement

Documentation

Problem solving

Tools

REST APIs

SOAP

IntegrationHub

MID Server

Job description

NTT DATA is seeking a motivated ServiceNow Technical Consultant to join our ServiceNow delivery team and work on enterprise-scale transformation programs across ITSM, HRSD, SPM and ITOM.

You will collaborate with senior consultants, developers, architects and clients to design, configure, and enhance ServiceNow solutions while supporting integrations and platform development. Hybrid work is available across major Australian cities with ongoing training and certification opportunities.