ServiceNow Specialist - ITSM/ITOM & HRSD (Flexible Work)

Zinfra PTY Ltd.; Melbourne; Presencial; AUD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Family-friendly workplace

Annual bonuses

Career development

Employee referral program

Diversity and inclusion

Descripción de la vacante

Jemena is seeking a ServiceNow professional to evolve Enterprise Services by partnering with stakeholders and shaping improvements across ITSM, ITOM, HRSD and IRM. You’ll bridge business and technology teams, define requirements, prioritise demand and help deliver value with scalable governance.

The role focuses on driving continuous improvement, supporting Agile delivery, and collaborating with developers and users through UAT and defect management.

Formación

• Experience delivering business requirements and service improvements in a ServiceNow environment.
• ServiceNow CSA certification is required.
• Strong stakeholder engagement skills with experience facilitating workshops and translating business needs into user stories and requirements.
• Experience supporting Agile delivery, including backlog refinement, sprint planning and stand-ups.
• Proven ability to partner with developers and users through UAT, defect management and solution delivery.
• ServiceNow CIS certification and Lean Six Sigma Green Belt (or equivalent) highly regarded.

Responsabilidades

• Partner with stakeholders to shape and deliver improvements across the ServiceNow platform.
• Define requirements, prioritise demand and ensure ITSM, ITOM, HRSD and IRM deliver value.
• Support scalable, best-practice ServiceNow outcomes and governance.

Conocimientos

ServiceNow experience

Stakeholder engagement

Workshop facilitation

Agile delivery support

UAT & defect management

Educación

ServiceNow Certified System Administrator (CSA)

Lean Six Sigma Green Belt

ServiceNow CIS certification

Descripción del empleo

Jemena is seeking a ServiceNow professional to evolve Enterprise Services by partnering with stakeholders and shaping improvements across ITSM, ITOM, HRSD and IRM. You’ll bridge business and technology teams, define requirements, prioritise demand and help deliver value with scalable governance.

The role focuses on driving continuous improvement, supporting Agile delivery, and collaborating with developers and users through UAT and defect management.