ServiceNow Platform Lead - Enterprise Health & Upgrades
Jemena
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Descrizione del lavoro
Jemena seeks a ServiceNow Platform Lead to own health, governance and continuous improvement of a critical enterprise ServiceNow environment. You will provide technical leadership across platform operations, upgrades, integrations, CMDB governance and lifecycle management, ensuring security, scalability and alignment with business needs.
Working with stakeholders, architects, developers and vendors, you will drive platform strategy, manage technical risk and help deliver reliable, high-quality
Competenze
- Advanced knowledge of ServiceNow platform administration, architecture, security, governance and lifecycle management.
- Strong understanding of ITIL and Service Management practices, including Incident, Change, Problem, and Knowledge management.
- Expertise in CMDB and CSDM, service modelling, configuration management and data quality.
Mansioni
- Own health governance and continuous improvement of the enterprise ServiceNow platform across operations and lifecycle management.
- Drive platform strategy, manage technical risk and deliver reliable, high-quality Enterprise Services.
- Lead incident resolution, root cause analysis and enablement of governance with stakeholders, architects, developers and vendors.
Conoscenze
Formazione
Descrizione del lavoro
Jemena seeks a ServiceNow Platform Lead to own health, governance and continuous improvement of a critical enterprise ServiceNow environment. You will provide technical leadership across platform operations, upgrades, integrations, CMDB governance and lifecycle management, ensuring security, scalability and alignment with business needs.
Working with stakeholders, architects, developers and vendors, you will drive platform strategy, manage technical risk and help deliver reliable, high-quality
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