ServiceNow Platform Owner

Aurec; Parramatta; Sur place; AUD 180 000 - 260 000; Plein temps

Résumé du poste

Aurec is seeking a strategic ServiceNow leader to set the vision, roadmap and operational excellence for ServiceNow across the organisation. Reporting to Tech leadership with CIO alignment, you will own platform governance and enterprise-wide ITSM delivery.

You will balance strategic leadership with hands-on oversight of architecture, CMDB governance and multi-supplier SIAM models, guiding vendors and internal teams to a reliable, high-performing ServiceNow ecosystem.

Qualifications

• Experience leading ServiceNow strategy and governance.
• Strong governance and risk management across multi-vendor setups.
• Roadmap planning and enterprise platform oversight.

Responsabilités

• Define enterprise ServiceNow roadmap with governance.
• Guide ServiceNow delivery teams to mature platform capability.
• Oversee architecture, CMDB governance and SIAM models.
• Ensure platform health, integrations and service performance.
• Manage governance overlays and risk controls.
• Own ServiceNow platform in an enterprise organisation.
• Lead ITSM implementations with CMDB & SIAM knowledge.
• Provide architectural guardrails and demand management.

Connaissances

ServiceNow

ITSM

CMDB

SIAM Frameworks

Enterprise Strategy

Technical Platform Oversight

Description du poste

• Full-Time | Permanent
• ServiceNow | ITSM | CMDB | SIAM Frameworks
• Enterprise Strategy (60%) & Technical Platform Oversight (40%)

The Opportunity:

A critical enterprise leadership position setting the vision, roadmap, and operational excellence for ServiceNow across the organisation. Reporting directly to the Head of Technology with high-visibility dotted-line alignment to the CIO.

The Role:

Balance strategic leadership with platform integrity. You will set the roadmap, overseeing a modern ServiceNow ecosystem, steering vendor partnerships and strategic oversight (60%), while maintaining technical oversight across architecture, CMDB governance, and multi-supplier SIAM models (40%).

The Organisation:

You’ll join a collaborative and diverse workforce; operating from modern, freshly renovated office space in Paramatta where the work is interesting and truly rewarding.

What you’ll be doing:

• Define and drive the enterprise ServiceNow roadmap, establishing robust governance.
• Provide strategic direction to the existing ServiceNow delivery teams to mature platform capability.
• Balance strategic management with technical oversight to optimize platform health, integrations and service performance.
• Manage governance overlays and risk controls to maintain architecture standards, ensure compliance, and mitigate technical debt.
• ServiceNow platform ownership in an enterprise organisation.
• Strong ITSM module implementation experience with technical knowledge of CMDB & SIAM.
• Demonstrated governance leadership, demand management, and architectural guardrail oversight.

The Impact:

Our client is widely recognised for offering tangible career growth and actively adopting modern technology stacks. If you’re looking for a stable, rewarding environment coupled with true platform ownership influencing strategy, this is it!