ServiceNow Platform Architect: ITSM, ITOM & AI Leader

Accenture PLC

Melbourne

Sur place

AUD 180 000 - 240 000

Plein temps

Il y a 10 jours

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Résumé du poste

Accenture is seeking a highly experienced ServiceNow Platform Architect to lead platform direction across ITSM, Virtual Agent, ITOM, and new AI capabilities. You will oversee design, go‑live readiness, and transition to operations, working with distributed delivery teams and senior stakeholders.

The role requires deep technical architecture expertise, platform leadership, and strong stakeholder management in a complex, fast‑paced environment.

Qualifications

Active ServiceNow CSA and CIS certifications across ITSM, Virtual Agent, and ITOM.
Strong hands‑on experience architecting and delivering Flow Designer workflows and IntegrationHub spokes.
Demonstrated accountability for module configuration oversight, go-live readiness, and handoff to operational teams.
Strong delivery management capability, including governance, risk tracking, milestone management, and stakeholder reporting.
Experience managing multi‑vendor delivery models and complex programme structures.
Strong communication and facilitation skills, with the ability to engage senior and executive stakeholders.
Experience working in a FMCG environment.

Responsabilités

Provide architectural oversight for design and implementation of Flow Designer workflows.
Govern platform configuration across modules to align with architecture and standards.
Own go-live readiness activities, including checkpoints and risk management.
Establish and run stakeholder review sessions for platform direction.
Manage multi-vendor platform programme across delivery partners and internal teams.
Facilitate executive workshops to drive alignment on priorities.