Servicenow ITOM SME

XPT Software; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

XPT SoftwareAustralia PTY Ltd is seeking a ServiceNow ITOM specialist to lead hands-on implementation and ongoing support across discovery, service mapping and event management. The candidate will help drive CMDB health, governance and the adoption of CSDM within enterprise ServiceNow environments.

Ideal applicants will engage effectively with both business and technical stakeholders, delivering high‑quality outcomes in large-scale ITOM projects and securing strong service continuity for client

Qualifications

• Hands-on experience in ServiceNow ITOM implementation and support.
• CMDB health, governance, and CSDM adoption.
• Experience with Discovery, Service Mapping, and Event Management.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

CMDB governance

Stakeholder management

ITOM support

Education

ServiceNow CSA

ServiceNow CIS

Job description

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

MandatorySkills

• ServiceNow ITOM
• Discovery (including Cloud Discovery) - Must have
• Service Mapping (Tag-based Service Mapping)- Must Have
• Event Management
• CMDB implementation, governance,and maintenance
• Strong stakeholder management and communication skills
• Hands-on experience in implementing and supporting ServiceNow ITOMsolutions

Good to Have

• Vulnerability Response (VR)
• ServiceNow Security Operationsexperience

Certifications

• ServiceNow Certified System Administrator (CSA) - Mandatory
• Certified Implementation Specialist (CIS) - Preferred

CandidateProfile

The idealcandidate should have:

• Strong hands-on experience in ServiceNow ITOM implementation andsupport
• Expertise in CMDB health, governance, and CSDM adoption
• Experience with Discovery, Service Mapping, and Event Management
• Ability to engage effectively with both business and technicalstakeholders
• Proven track record of delivering high-quality outcomes inenterprise ServiceNow environments