Servicenow ITOM SME

XPT Software Australia Pty Ltd; City of Melbourne; On-site; AUD 100,000 - 140,000; Part time

Job summary

XPT Software Australia Pty Ltd in Melbourne is seeking a ServiceNow ITOM SME on a contract basis. You will implement and support ITOM components, including CMDB governance and discovery/service mapping, while collaborating with business and technical stakeholders to deliver enterprise ServiceNow solutions.

The role emphasizes hands-on ITOM delivery, strong stakeholder communication, and alignment with IT operations across client environments in Australia.

Qualifications

• Hands-on experience in ServiceNow ITOM implementation and support.
• Expertise in CMDB health, governance, and CSDM adoption.
• Experience with Discovery, Service Mapping, and Event Management.
• Ability to engage effectively with both business and technical stakeholders.
• Proven track record of delivering high-quality outcomes in enterprise ServiceNow environments.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

CMDB

Stakeholder management

Communication skills

ServiceNow

Tools

ServiceNow

Job description

XPT Software Australia Pty Ltd | Contract

Servicenow ITOM SME

Melbourne, Australia | Posted on 09/03/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

MandatorySkills

• ServiceNow ITOM
• Discovery (including Cloud Discovery) – Must have
• Service Mapping (Tag-based Service Mapping)- Must Have
• Event Management
• CMDB implementation, governance,and maintenance
• Strong stakeholder management and communication skills
• Hands-on experience in implementing and supporting ServiceNow ITOMsolutions

Good to Have

• Vulnerability Response (VR)
• ServiceNow Security Operations experience

Certifications

• ServiceNow Certified System Administrator (CSA) – Mandatory
• Certified Implementation Specialist (CIS) – Preferred

CandidateProfile

The idealcandidate should have:

• Strong hands-on experience in ServiceNow ITOM implementation andsupport
• Expertise in CMDB health, governance, and CSDM adoption
• Experience with Discovery, Service Mapping, and Event Management
• Ability to engage effectively with both business and technicalstakeholders
• Proven track record of delivering high-quality outcomes inenterprise ServiceNow environments