ServiceNow ITOM

ITbility; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

ITbility in Melbourne is seeking a ServiceNow expert to lead ITOM deployment and ongoing support for a contract of 12+ months. The role emphasizes CMDB governance, service mapping, and Security Operations integration.

The ideal candidate will have hands-on ServiceNow ITOM experience, CMDB health improvements, CSDM adoption, and be comfortable engaging with both business and technical stakeholders to deliver high-quality outcomes in a dynamic environment.

Qualifications

• ServiceNow ITOM implementation experience.
• CMDB health, CSDM adoption, and service mapping expertise.
• Full working rights in Australia and ability to engage with stakeholders.

Responsibilities

• Implement and support ServiceNow ITOM and Security Operations modules.
• Govern CMDB health and enable CSDM adoption.
• Engage with business and technical stakeholders to deliver quality outcomes.

Skills

ServiceNow ITOM

CMDB

Vulnerability Response

Security Incident Response (SIR)

Job description

Our client in Melbourne is looking for ServiceNow ITOM this is a contract 12+ months role.

Job description: Required Skills

• ServiceNow ITOM
• CMDB implementation, governance, and maintenance
• Vulnerability Response
• Security Incident Response (SIR)

Certifications

• Current ServiceNow Certified System Administrator (CSA) – Mandatory
• Certified Implementation Specialist (CIS) – Preferred

The ideal candidate should have strong hands-on experience in implementing and supporting ServiceNow ITOM and Security Operations modules, as well as expertise in CMDB health, CSDM adoption, and service mapping. The resource should be capable of engaging with business and technical stakeholders and delivering quality outcomes.

All candidates should have full working rights in Australia.

Only shortlisted candidates will be contacted for this role.