ServiceNow Developers (AU Citizen with Security Clearance)

8200 Accenture Australia P/L Company; City of Melbourne; On-site; AUD 110,000 - 170,000; Full time

Job summary

Accenture Australia is seeking a ServiceNow Developer to design, develop, and customize ServiceNow applications in a fast-paced, collaborative environment. You will create workflows, integrations, and data exchanges while upholding ITIL processes and security standards. Applicants must have ServiceNow expertise, ITIL familiarity, and strong communication skills.

Australian citizenship and NV1 security clearance are mandatory. Australia Working Rights apply.

Qualifications

• Proficiency in ServiceNow development, including scripting (JavaScript, GlideScript, etc.).
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps.
• Knowledge of web technologies (HTML, CSS, XML, REST/SOAP APIs).
• Familiarity with ITIL processes and frameworks.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Design, develop, and customize ServiceNow applications and modules.
• Create and configure workflows, business rules, UI policies, client scripts, and other platform components.
• Develop custom applications and integrations using ServiceNow scripting languages.
• Perform regular platform upgrades and patches to ensure performance and security.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Integrate ServiceNow with third-party tools using APIs and web services.
• Develop and maintain data integrations between ServiceNow and other systems.
• Gather and analyse requirements with business stakeholders.
• Collaborate with IT teams and other developers to deliver solutions meeting business needs.
• Conduct unit and system testing and user acceptance testing (UAT).
• Create and maintain technical documentation and training materials.
• Follow ServiceNow development best practices and ITIL alignment.

Skills

ServiceNow development

ITSM/ITOM/HRSD/CSM/SecOps

Web technologies

ITIL

Problem-solving

Communication

Job description

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com

We are seeking experienced professionals to join our team in as a ServiceNow Developer. The role involves working in a fast-paced environment, collaborating with cross-functional teams, and managing multiple projects simultaneously.

Responsibilities:

• Design, develop, and customize ServiceNow applications and modules.
• Create and configure workflows, business rules, UI policies, client scripts, and other platform components.
• Develop custom applications and integrations using ServiceNow's scripting languages (e.g., JavaScript, Glide API).
• Perform regular platform upgrades and patches to ensure optimal performance and security.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Integrate ServiceNow with third-party tools and systems using APIs, web services, and other integration methods.
• Develop and maintain data integrations between ServiceNow and other enterprise systems.
• Work closely with business stakeholders to gather and analyze requirements.
• Collaborate with IT teams, project managers, and other developers to deliver solutions that meet business needs.
• Conduct unit testing, system testing, and user acceptance testing (UAT) for developed solutions.
• Create and maintain technical documentation, including design specifications, user guides, and training materials.
• Follow ServiceNow development best practices and coding standards.
• Ensure compliance with ITIL processes and organizational policies.

Required Skills and Qualifications:

• Proficiency in ServiceNow development, including scripting (JavaScript, GlideScript, etc.).
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps.
• Knowledge of web technologies (HTML, CSS, XML, REST/SOAP APIs).
• Familiarity with ITIL processes and frameworks.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).
• Experience with Agile or Scrum methodologies.
• Knowledge of database concepts and SQL.

Australia Working Rights Australian Citizenship is mandatory for this role Due to the security requirement of the role NV1 Security clearance is a requirement. Candidates with Baseline clearance ready to move to NV1 Security level may be considered for the role.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. Learn how Accenture protects your personal data and know your rights in relation to your personal data.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture