Service Workshop Orchestrator

Commercial Motor Vehicles Pty Ltd.; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Premium brand environment

Ongoing training & development

Support from skilled technical team

Competitive salary + incentives

Staff benefits through CMV Group

Community & team events

Job summary

Mercedes-Benz Adelaide is seeking a highly organised professional to coordinate the service workshop workflow and ensure smooth operations. You will manage job flow, dispatch repairs and support technicians to deliver exceptional service.

The role requires strong planning, communication and leadership skills, with a focus on safety and customer satisfaction. Join a premium brand environment within CMV Group and contribute to community initiatives.

Qualifications

• Qualified Technician with diagnostics expertise.
• Strong verbal and written communication skills.
• Excellent time management and organisational abilities.
• High attention to detail and accuracy.
• Self-driven with strong planning and prioritisation skills.
• Proficient computer skills and ability to learn new systems.
• Proven leadership qualities with the ability to motivate and guide a team.

Responsibilities

• Coordinate and delegate all service jobs within the workshop.
• Assign and dispatch repair orders to Technicians based on skillset, priority, and deadlines.
• Monitor job progress and provide timely updates to ensure on-time completion.
• Maintain a productive and efficient workshop environment.
• Confirm availability and accuracy of special-order parts for scheduled jobs.
• Track and report repeat repair causes to the Service Manager.
• Conduct quality control inspections to uphold service standards.
• Schedule backup jobs to maximise workshop utilisation during quieter periods.
• Plan staffing levels to meet overtime and workload demands.
• Assist with vehicle inspections and road tests alongside customers when required.
• Resolve customer service issues promptly and professionally.
• Drive a strong safety culture in the Workshop.

Skills

Leadership

Communication

Time management

Planning

Organisation

Attention to detail

Computer skills

Learn new systems

Drivers Licence

Education

Qualified Technician with diagnostics expertise

Job description

Mercedes-Benz Adelaide is seeking a highly organised professional to coordinate the service workshop workflow and ensure smooth operations. You will manage job flow, dispatch repairs and support technicians to deliver exceptional service.

The role requires strong planning, communication and leadership skills, with a focus on safety and customer satisfaction. Join a premium brand environment within CMV Group and contribute to community initiatives.