Service Workshop Orchestrator

CMV Truck & Bus Pty; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Premium brand environment

Ongoing training & development

Support from skilled technical team

Competitive salary + incentives

Staff benefits through CMV Group

Community & team events

Job summary

Mercedes-Benz Adelaide is seeking a highly organised professional to coordinate the service workshop workflow and ensure smooth operations. You will manage job flow, dispatch repairs and support technicians to deliver exceptional service.

The role requires strong planning, communication and leadership skills, with a focus on safety and customer satisfaction. Join a premium brand environment within CMV Group and contribute to community initiatives.

Qualifications

• Qualified Technician with diagnostics expertise.
• Strong verbal and written communication skills.
• Excellent time management and organisational abilities.
• High attention to detail and accuracy.
• Self-driven with strong planning and prioritisation skills.
• Proficient computer skills and ability to learn new systems.
• Proven leadership qualities with the ability to motivate and guide a team.

Responsibilities

• Coordinate and delegate all service jobs within the workshop.
• Assign and dispatch repair orders to Technicians based on skillset, priority, and deadlines.
• Monitor job progress and provide timely updates to ensure on-time completion.
• Maintain a productive and efficient workshop environment.
• Confirm availability and accuracy of special-order parts for scheduled jobs.
• Track and report repeat repair causes to the Service Manager.
• Conduct quality control inspections to uphold service standards.
• Schedule backup jobs to maximise workshop utilisation during quieter periods.
• Plan staffing levels to meet overtime and workload demands.
• Assist with vehicle inspections and road tests alongside customers when required.
• Resolve customer service issues promptly and professionally.
• Drive a strong safety culture in the Workshop.

Skills

Leadership

Communication

Time management

Planning

Organisation

Attention to detail

Computer skills

Learn new systems

Drivers Licence

Education

Qualified Technician with diagnostics expertise

Job description

Be the Driving Force Behind Our Service Workshop Success!

Are you highly organised, proactive, and ready to make an impact? We’re looking for an organised and proactive team player to keep our busy service workshop running smoothly. In this pivotal role, you’ll ensure seamless job flow through the Service Department, supporting exceptional service delivery and customer satisfaction every step of the way.

If you thrive in a fast-paced environment, have strong organisational skills, and enjoy being the go-to person who keeps things on track, we’d love to hear from you!

What we offer

• A premium working environment with a globally recognised brand
• Ongoing training and development
• Support from a highly skilled technical team
• Competitive salary + performance incentives
• Staff benefits through the CMV Group
• Recognition & contribution to national charity days, staff morning teas, lunches and team building events.
• Opportunities to support community partnerships with our Group CMV Foundation
• Enjoy annual company dinners and picnics

What you’ll do

• Coordinate and delegate all service jobs within the workshop
• Assign and dispatch repair orders to Technicians based on skillset, priority, and deadlines
• Monitor job progress and provide timely updates to ensure on-time completion
• Maintain a productive and efficient workshop environment
• Confirm availability and accuracy of special-order parts for scheduled jobs
• Track and report repeat repair causes to the Service Manager
• Conduct quality control inspections to uphold service standards
• Schedule backup jobs to maximise workshop utilisation during quieter periods
• Plan staffing levels to meet overtime and workload demands
• Assist with vehicle inspections and road tests alongside customers when required
• Resolve customer service issues promptly and professionally
• Drive a strong safety culture in the Workshop

What you bring

• Qualified Technician with diagnostics expertise
• Strong verbal and written communication skills
• Excellent time management and organisational abilities
• High attention to detail and accuracy
• Self-driven with strong planning and prioritisation skills
• Proficient computer skills and ability to learn new systems
• Proven leadership qualities with the ability to motivate and guide a team
• Drivers Licence

About Mercedes-Benz Adelaide?

Mercedes-Benz Adelaide is a premium passenger car dealership, a subsidiary of the CMV Group of companies that employs over 2000 staff and are a proud South Australian owned and operated family business celebrating over 92 years in business.

As an equal opportunity employer, Mercedes-Benz Adelaide seeks the best, most talented people available. We pride ourselves on our commitment to customer service and an outstanding ownership experience. Our success is driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses.

If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.

By clicking Apply now, you will be directed to the company’s careers system to create an account/sign in to complete your application’.