Service & Warranty Site Manager

Metricon Homes; Ipswich City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Car

Fuel Card

iPad

Mobile

Job summary

Metricon Homes, Australia’s largest home builder, seeks a hands-on Service and Warranty Site Manager to lead a Queensland team in Ipswich region with travel to Toowoomba. This fixed-term, 12-month role focuses on delivering quality service, managing inspections, and coordinating trades with a customer-centric approach.

You will inspect reported warranty items, carry out minor repairs, document findings in CRM, and ensure compliance with plans and standards while maintaining a strong commitment

Qualifications

• Practical hands-on residential building or property maintenance experience is essential.
• Trade background in construction with Certificate III in Carpentry or equivalent.
• Ability to read basic building plans and understand residential construction methods.
• Current driver licence and required construction site safety credentials.

Responsibilities

• Attend occupied homes to inspect reported Service & Warranty concerns and determine the cause and appropriate next steps.
• Complete practical maintenance and minor repairs, including paint touch-ups and plaster patching, where safe and within scope.
• Identify workmanship, material and installation defects; distinguish warranty concerns from damage, wear and general maintenance.
• Assess work against approved plans, relevant building standards, contract selections and Metricon procedures.
• Prepare for site visits by reviewing reported items and carrying suitable tools, materials and PPE.
• Provide professional, respectful customer service during appointment booking, inspections and follow-up; explain findings and next steps to homeowners.
• Record inspection findings, photographs, completed repairs and outstanding actions accurately in Mobile CRM.
• Arrange or refer specialist repairs to licensed trades and suppliers with clear scopes and photos.
• Work with the Service & Warranty Coordinator to share outcomes, coordinate trades and manage enquiries.
• Follow up outstanding trade works and inform the office of progress or delays.
• Manage site access, protect surfaces, leave areas clean and maintain tools/vehicle.
• Identify and elevate urgent safety issues or significant defects.

Skills

Strong customer service

Communication

Appointment scheduling

Reading basic building plans

Education

Certificate III in Carpentry or another relevant building trade qualification

Tools

CRM systems (iPad)

Job description

Lead Customer Excellence. Drive Quality Outcomes.

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Twelve (12) month fixed term opportunity (high potential to extend to permanent)

Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Queensland Building team, working in and around the Ipswich region, Monday - Friday (with travel to Toowoomba).

Your responsibilities will include:

• Attend occupied homes to inspect reported Service & Warranty concerns and determine the cause and appropriate next steps.
• Personally complete practical maintenance and minor repairs, including paint touch-ups, minor plaster patching and making good, where safe and within skill and authorisation.
• Identify workmanship, material and installation defects; distinguish warranty concerns from damage, wear and general maintenance.
• Assess work against approved plans, relevant building standards, contract selections and Metricon procedures.
• Prepare for site visits by reviewing reported items and carrying suitable tools, materials and protective equipment.
• Provide professional, respectful customer service during appointment booking, inspections and follow-up; clearly explain findings, agreed actions and next steps to homeowners.
• Record inspection findings, photographs, completed repairs and outstanding actions accurately in Mobile CRM.
• Arrange or refer specialist repairs to licensed trades and suppliers when required; provide clear scopes, photographs and supporting information.
• Work closely with the allocated Service & Warranty Coordinator to share inspection outcomes, coordinate trades, update outstanding items and ensure homeowner enquiries are followed through.
• Follow up outstanding trade works, confirm completion and keep the office team informed of progress or delays.
• Manage site access, protect finished surfaces, leave work areas clean and maintain company tools and vehicle.
• Identify and promptly elevate urgent safety issues, significant defects and complex or disputed matters.
• Contact homeowners directly to book and confirm own inspections, manage appointment changes and plan daily site visits and travel efficiently.

Metricon will offer you:

• $$$ + Car + Fuel Card +Ipad + Mobile
• Australia largest, and HIA #1 Home Builder for the 11th Consecutive Year
• Opportunity to lead a critical customer facing function
• Work with a respected industry leader
• Influence customer experience and operational excellence
• Supportive team culture focused on development and continuous improvement; and
• Competitive salary package and career development opportunities

The successful candidate will have:

• Practical, hands-on residential building or property maintenance experience is essential.
• A trade background in the construction industry (Certificate III in Carpentry or another relevant building trade qualification).
• Demonstrated ability to perform paint touch-ups, minor plaster repairs and other general maintenance to a good finish.
• Ability to identify building defects, investigate likely causes and determine when specialist trades are required.
• Ability to read basic building plans and understand residential construction methods and relevant standards.
• Confident communication with homeowners, trades and internal teams, accurate written reporting and photographs.
• Current driver licence and relevant construction site safety credentials as required.
• Experience using an iPad or CRM systems (preferred)
• Strong customer service, communication and appointment scheduling skills, including confidence contacting homeowners and managing own inspection bookings.

Join a business that values quality, teamwork, customer excellence and continuous improvement, while providing the opportunity to lead a critical function within the customer journey.

Metricon Homes complete mandatory medical and national police checks on all successful applicants