Service & Warranty Site Manager

Metricon Homes; Bremer Junction; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Car

Fuel card

iPad

Mobile

Job summary

Metricon Homes is seeking a proactive Service & Warranty Site Manager to lead the customer experience across the Ipswich region and surrounding areas. You will inspect reported concerns, perform minor repairs, and coordinate specialist trades when required, ensuring high-quality workmanship and clear communication with homeowners.

The role emphasizes hands-on maintenance, strong customer service, and collaboration with the Service & Warranty Coordinator to close items efficiently and maintain

Qualifications

• Practical, hands-on residential building or property maintenance experience essential.
• Trade background in construction is preferred; Certificate III in Carpentry or similar qualification expected.
• Ability to read basic building plans and perform minor maintenance with good finishing is required.

Responsibilities

• Attend occupied homes to inspect Service & Warranty concerns and determine causes and next steps.
• Complete practical maintenance and minor repairs (paint touch-ups, plaster patching, make-good) where safe.
• Identify defects and distinguish warranty issues from wear/damage.
• Assess work against plans, standards and Metricon procedures.
• Prepare for site visits with tools, materials and protective equipment.
• Record findings, photos and actions in Mobile CRM and coordinate with trades.

Skills

Residential building experience

Trade background

Paint touch-ups

Read building plans

CRM experience

Customer service

Driver licence

Education

Certificate III in Carpentry or relevant building trade qualification

Tools

CRM systems

iPad

Job description

Lead Customer Excellence. Drive Quality Outcomes.

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Twelve (12) month fixed term opportunity (high potential to extend to permanent)

Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Queensland Building team, working in and around the Ipswich region, Monday - Friday (with travel to Toowoomba).

Your responsibilities will include:

• Attend occupied homes to inspect reported Service & Warranty concerns and determine the cause and appropriate next steps.
• Personally complete practical maintenance and minor repairs, including paint touch-ups, minor plaster patching and making good, where safe and within skill and authorisation.
• Identify workmanship, material and installation defects; distinguish warranty concerns from damage, wear and general maintenance.
• Assess work against approved plans, relevant building standards, contract selections and Metricon procedures.
• Prepare for site visits by reviewing reported items and carrying suitable tools, materials and protective equipment.
• Provide professional, respectful customer service during appointment booking, inspections and follow-up; clearly explain findings, agreed actions and next steps to homeowners.
• Record inspection findings, photographs, completed repairs and outstanding actions accurately in Mobile CRM.
• Arrange or refer specialist repairs to licensed trades and suppliers when required; provide clear scopes, photographs and supporting information.
• Work closely with the allocated Service & Warranty Coordinator to share inspection outcomes, coordinate trades, update outstanding items and ensure homeowner enquiries are followed through.
• Follow up outstanding trade works, confirm completion and keep the office team informed of progress or delays.
• Manage site access, protect finished surfaces, leave work areas clean and maintain company tools and vehicle.
• Identify and promptly elevate urgent safety issues, significant defects and complex or disputed matters.
• Contact homeowners directly to book and confirm own inspections, manage appointment changes and plan daily site visits and travel efficiently.

Metricon will offer you:

• $$$ + Car + Fuel Card +Ipad + Mobile
• Australia largest, and HIA #1 Home Builder for the 11th Consecutive Year
• Opportunity to lead a critical customer facing function
• Work with a respected industry leader
• Influence customer experience and operational excellence
• Supportive team culture focused on development and continuous improvement; and
• Competitive salary package and career development opportunities

The successful candidate will have:

• Practical, hands-on residential building or property maintenance experience is essential.
• A trade background in the construction industry (Certificate III in Carpentry or another relevant building trade qualification).
• Demonstrated ability to perform paint touch-ups, minor plaster repairs and other general maintenance to a good finish.
• Ability to identify building defects, investigate likely causes and determine when specialist trades are required.
• Ability to read basic building plans and understand residential construction methods and relevant standards.
• Confident communication with homeowners, trades and internal teams, accurate written reporting and photographs.
• Current driver licence and relevant construction site safety credentials as required.
• Experience using an iPad or CRM systems (preferred)
• Strong customer service, communication and appointment scheduling skills, including confidence contacting homeowners and managing own inspection bookings.

Join a business that values quality, teamwork, customer excellence and continuous improvement, while providing the opportunity to lead a critical function within the customer journey.

Metricon Homes complete mandatory medical and national police checks on all successful applicants

Over the past 50 years, Metricon has grown to become one of the largest home builders in Australia. We are committed to remaining a leader in designing and building innovative homes that are tailored to suit the lifestyle of every customer.

We understand that we’re only as good as our people, that’s why our employees embody our vision to be the best home builder in Australia. Our Metricon team is now over 1,500 + strong and represent some of the best people in their fields.

Perks and benefits Fantastic culture - Love Where You Work! A positive workplace culture is important to us