Service / Warranty Administrator

Komatsu; Mount Thorley; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Family leave (16 weeks)

Income protection insurance

Novated leasing options

Birthday/health benefits

Travel discounts

Yearly bonus potential

Referral bonus

Job summary

Komatsu Australia is seeking a Service / Warranty Administrator at the Mt Thorley branch to provide essential administrative and customer support to the Service Department.

You will manage invoicing, WIP, payroll details for warranty claims, and coordinate service scheduling while maintaining accurate records and delivering professional service to customers.

Qualifications

• Previous experience in an administration or business support role.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Basic accounting knowledge and strong attention to detail.
• Experience using SAP and/or Dynamics AX is advantageous.

Responsibilities

• Process service invoices accurately and follow up outstanding purchase orders.
• Monitor Work in Progress (WIP) and support timely invoicing of completed jobs.
• Enter and maintain accurate information across business systems.
• Prepare payroll information and support warranty administration and documentation.
• Coordinate service scheduling and branch administration.
• Identify opportunities to improve administrative processes and efficiency.

Skills

Communication skills

Problem solving

Attention to detail

Multitasking

Tools

SAP

Dynamics AX

Job description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu is a global OEM and leading provider of mining and construction equipment, with more than 100 years of industry experience and around 3,500 employees across Australia and New Zealand.

We're looking for a Service / Warranty Administrator to join our Mt Thorley branch, providing essential administrative and customer support to the Service Department. This is a varied role where you'll work closely with the Service Manager and wider branch team to keep service administration running efficiently and customers supported.

What You'll Be Doing

You will play an important role in supporting the day-to-day administration of the Service Department, including:

• Processing service invoices accurately and following up outstanding purchase orders.
• Monitoring Work in Progress (WIP) and supporting timely invoicing of completed jobs.
• Entering and maintaining accurate information across business systems.
• Preparing payroll information and supporting warranty administration, including preparing and tracking factory claims and supporting documentation.
• Managing service-related cash sales and reconciliations.
• Liaising with internal teams to follow up outstanding warranty claims, resolve discrepancies and maintain accurate claim records.
• Providing professional customer service to internal and external customers.
• Coordinating vehicle servicing and repairs, along with general branch administration.
• Identifying opportunities to improve administrative processes and efficiency

Role Located: Mount Thorley, NSW
Roster: Monday to Friday / 7:00am to 3:00pm or 8:00am to 4:00pm

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; Novated leasing options available.
• Career: Recognition award payments, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with C&U Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for

You’ll be an organised and proactive administrator who enjoys working in a busy operational environment and takes pride in providing great customer service.

You’ll bring

• Previous experience in an administration or business support role.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Basic accounting knowledge and strong attention to detail.
• Good problem-solving skills and the ability to manage competing priorities.
• Experience using business systems; SAP and Dynamics AX experience would be advantageous.
• Previous exposure to warranty claims administration or service-related claim documentation would be advantageous.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.