Customer Support Representative

Komatsu; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Family leave policy

Income protection insurance

Career development

Health benefits

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia is seeking a customer-focused Parts Support Specialist to join the Customer Support Centre in Mackay. You’ll handle parts enquiries, quotations, orders, and deliveries, providing expert technical support and building strong customer relationships across Australia.

In this fast-paced role, you’ll source parts, manage backorders, and collaborate with internal teams to ensure timely, effective solutions.

Qualifications

• Experience in parts sales, parts interpreting, or a customer service role within a technical or industrial environment.
• Strong knowledge of earthmoving equipment and a sound mechanical aptitude.
• Excellent customer service skills with the ability to build strong relationships at all levels.
• Intermediate computer skills, including Microsoft Office and business systems.
• Strong communication, numeracy, and problem-solving skills.
• Ability to work independently, prioritise tasks, and perform well in a fast-paced environment.
• Trade qualification highly regarded but not essential.

Responsibilities

• Managing parts enquiries, quotations, sales, and orders.
• Providing technical parts support and recommendations.
• Following up on customer requests and critical orders.
• Sourcing parts and managing backorders.
• Supporting customers via phone, email, and face-to-face interactions.
• Building strong customer relationships and delivering outstanding service.
• Working collaboratively across the business to achieve customer service targets.

Skills

Customer service

Parts sales

Earthmoving knowledge

Mechanical aptitude

Communication

Numeracy

Problem solving

Independent worker

Education

Trade qualification (highly regarded)

Tools

MS Office

Business systems

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

Are you passionate about delivering exceptional customer service and helping customers find the right parts solutions? Join Komatsu's Customer Support Centre and play a critical role in supporting our customers across Australia.

As the first point of contact for parts enquiries, you'll provide expert support with parts sales, quotations, orders, deliveries, and technical enquiries. Working in a fast-paced environment, you'll build strong relationships with customers, manage critical orders, source parts, and work closely with internal teams to ensure customers receive timely and effective solutions.

What You'll Be Doing

• Managing parts enquiries, quotations, sales, and orders.
• Providing technical parts support and recommendations.
• Following up on customer requests and critical orders.
• Sourcing parts and managing backorders.
• Supporting customers via phone, email, and face-to-face interactions.
• Building strong customer relationships and delivering outstanding service.
• Working collaboratively across the business to achieve customer service targets.

Role Located: Mackay

Roster: Monday – Friday (38 hours per week)

What You'll Bring

• Experience in parts sales, parts interpreting, or a customer service role within a technical or industrial environment.
• Strong knowledge of earthmoving equipment and a sound mechanical aptitude.
• Excellent customer service skills with the ability to build strong relationships at all levels.
• Intermediate computer skills, including Microsoft Office and business systems.
• Strong communication, numeracy, and problem-solving skills.
• Ability to work independently, prioritise tasks, and perform well in a fast-paced environment.
• Trade qualification highly regarded but not essential.

At Komatsu, you'll enjoy career development opportunities, ongoing training, and the chance to work with a supportive team in a global organisation that values safety, innovation, and customer success.

Why work for us!

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial:Income Protection Insurance provided through our company superannuation fund.
• Career:Recognition, awards, flexibility, further education studies and internal career development.
• Health:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel:Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program : $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.