Service Transition Lead – ITIL & Digital Services

Aged Care Quality and Safety Commission; Brisbane; On-site; AUD 100,000 - 113,000; Full time

Benefits offered by this job

15.4% superannuation

Job summary

The Aged Care Quality and Safety Commission in Brisbane is seeking an APS6 Service Transition Manager to lead the end-to-end design and governance of the Service Transition practice within the Digital group. You will establish policies and processes to manage digital services through their lifecycle.

Working with business stakeholders and digital teams, you will oversee transition plans, risk management, and continuous improvement, ensuring BAU readiness and alignment with ITIL frameworks.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related discipline, or equivalent professional experience.
• Strong understanding and experience in ITIL service management practices.
• Demonstrated experience in project delivery, and technical support operations.
• Proven ability in guiding the implementation and adoption of a Service Transition practice.
• Understanding of ICT governance frameworks, compliance requirements, and risk management.
• Ability to support and encourage continual service improvement in business processes and systems.
• Strong stakeholder engagement skills to bridge gaps between technical developers, project managers, and support teams to negotiate solutions and resolve issues.
• Experience in implementing emerging trends and adapting to evolving ICT environments.
• Strong capability in managing change initiatives, ensuring smooth adoption of new technologies.
• Excellent communication and interpersonal skills, including the ability to negotiate.
• Ability to manage competing priorities and foster collaboration with other teams.

Responsibilities

• Develop and implement Service Transition standards, policies, processes and templates.
• Facilitate impact assessments with project teams, business and service owners to validate transition requirements.
• Work with project teams and stakeholders to negotiate, define and sign-off transition plans and acceptance criteria.
• Manage the end-to-end transition of new or significantly updated digital services ensuring operational teams are prepared and ready for a seamless handover to business-as-usual (BAU).
• Coordinate activities through Change, Release, Deployment, Service Asset, Configuration, and Knowledge Management practices.
• Participate in working groups and other governance forums to report and provide guidance on Service Transition activities.
• Coordinate hyper-care periods, triage initial operational issues, and conduct post-transition -reviews.
• Monitor transition risks, dependencies, and roadblocks, providing clear status updates to relevant stakeholders at project team meetings and/or working groups.

Skills

ITIL knowledge

Stakeholder engagement

Change management

Communication

Education

Bachelor's degree in information technology or related discipline

Job description

The Aged Care Quality and Safety Commission in Brisbane is seeking an APS6 Service Transition Manager to lead the end-to-end design and governance of the Service Transition practice within the Digital group. You will establish policies and processes to manage digital services through their lifecycle.

Working with business stakeholders and digital teams, you will oversee transition plans, risk management, and continuous improvement, ensuring BAU readiness and alignment with ITIL frameworks.