Service Transition Lead – Digital Services

Aged Care Quality and Safety Commission; Sydney; On-site; AUD 100,000 - 113,000; Full time

Benefits offered by this job

15.4% superannuation

Job summary

Aged Care Quality and Safety Commission is seeking an APS6 Service Transition Manager in Sydney to lead the Service Management Office's transition practice. You will align ITIL/ITSM frameworks with business needs and collaborate with stakeholders to ensure smooth handovers of digital services.

You will drive end-to-end transition design and governance, coordinate cross-team activities, and support continuous improvements while managing risks and change initiatives.

Qualifications

• Bachelor's degree in information technology, computer science, or related discipline, or equivalent professional experience.
• Strong understanding and experience in ITIL service management practices.
• Demonstrated experience in project delivery, and technical support operations.
• Proven ability in guiding the implementation and adoption of a Service Transition practice.
• Understanding of ICT governance frameworks, compliance requirements, and risk management.
• Ability to support continual service improvement in business processes and systems.
• Strong stakeholder engagement skills to bridge gaps between technical teams and business.
• Experience implementing emerging trends and adapting to evolving ICT environments.
• Strong capability in managing change initiatives and ensuring adoption of new technologies.
• Excellent communication and interpersonal skills and negotiation abilities.
• Ability to manage competing priorities and foster collaboration across teams.

Responsibilities

• Develop and implement Service Transition standards, policies, processes and templates.
• Facilitate impact assessments with project teams, business and service owners to validate transition requirements.
• Define and sign-off transition plans and acceptance criteria with project teams and stakeholders.
• Manage end-to-end transition of digital services ensuring BAU readiness.
• Coordinate activities across Change, Release, Deployment, Service Asset, Configuration and Knowledge Management.
• Participate in governance forums to report on Service Transition activities.
• Coordinate hyper-care periods, triage initial issues, and conduct post-transition reviews.
• Monitor transition risks, dependencies and roadblocks with clear status updates.

Skills

ITIL ITSM

Stakeholder engagement

Change management

Communication skills

Education

IT Degree

Job description

Aged Care Quality and Safety Commission is seeking an APS6 Service Transition Manager in Sydney to lead the Service Management Office's transition practice. You will align ITIL/ITSM frameworks with business needs and collaborate with stakeholders to ensure smooth handovers of digital services.

You will drive end-to-end transition design and governance, coordinate cross-team activities, and support continuous improvements while managing risks and change initiatives.