Service Transition Lead – ITIL & Digital Services

Aged Care Quality and Safety Commission; Adelaide; Presencial; AUD 100.000 - 113.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15.4% employer superannuation

Descripción de la vacante

Aged Care Quality and Safety Commission is seeking an APS6 Service Transition Manager to lead the Service Management Office's strategic vision. You will design, govern, and continuously optimise the Service Transition practice within the Digital group, ensuring seamless lifecycle management of digital services.

You will establish and maintain policies and processes for transition, align with ITSM frameworks, and work with stakeholders to deliver high-quality outcomes while promoting service

Formación

• Bachelor’s degree in information technology, Computer Science, or a related discipline, or equivalent professional experience.
• Strong understanding and experience in ITIL service management practices.
• Demonstrated experience in project delivery, and technical support operations.
• Proven ability in guiding the implementation and adoption of a Service Transition practice.
• Understanding of ICT governance frameworks, compliance requirements, and risk management.
• Ability to support and encourage continual service improvement in business processes and systems.
• Strong stakeholder engagement skills to bridge gaps between technical developers, project managers, and support teams to negotiate solutions and resolve issues.
• Experience in implementing emerging trends and adapting to evolving ICT environments.
• Strong capability in managing change initiatives, ensuring smooth adoption of new technologies.
• Excellent communication and interpersonal skills, including the ability to negotiate.
• Ability to manage competing priorities and foster collaboration with other teams.

Responsabilidades

• Develop and implement Service Transition standards, policies, processes and templates.
• Facilitate impact assessments with project teams, business and service owners to validate transition requirements.
• Work with project teams and stakeholders to negotiate, define and sign-off transition plans and acceptance criteria.
• Manage the end-to-end transition of new or significantly updated digital services ensuring operational teams are prepared and ready for a seamless handover to business-as-usual (BAU).
• Coordinate activities through Change, Release, Deployment, Service Asset, Configuration, and Knowledge Management practices.
• Participate in working groups and other governance forums to report and provide guidance on Service Transition activities.
• Coordinate hyper-care periods, triage initial operational issues, and conduct post-transition -reviews.
• Monitor transition risks, dependencies, and roadblocks, providing clear status updates to relevant stakeholders at project team meetings and/or working groups.

Conocimientos

ITIL service management

stakeholder engagement

project delivery

change management

communication

negotiation

Educación

Bachelor’s degree in information technology or related discipline

Descripción del empleo

Aged Care Quality and Safety Commission is seeking an APS6 Service Transition Manager to lead the Service Management Office's strategic vision. You will design, govern, and continuously optimise the Service Transition practice within the Digital group, ensuring seamless lifecycle management of digital services.

You will establish and maintain policies and processes for transition, align with ITSM frameworks, and work with stakeholders to deliver high-quality outcomes while promoting service