Service Technician (Preventative Maintenance)

Brasseler USA Inc.; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Birthday leave

Parental leave (12–13 weeks)

Discounts on dental products and ser v

Flu shots

Job summary

Henry Schein Australia seeks a Preventative Maintenance Technician to service a broad range of dental equipment across Australia. You will be field-based, delivering scheduled maintenance, complying with Australian standards, and educating customers on best-practice care.

Join a market-leading provider with comprehensive training, a company vehicle, and benefits designed to support healthcare practices and practitioners daily.

Qualifications

• Experience in field service or customer-facing technical support in healthcare equipment.
• Strong mechanical, electrical, or electronic aptitude.
• Excellent communication and customer service skills.
• Ability to work independently and manage service schedules.
• Proficient in MS Office and CRM platforms (Salesforce desirable).
• Proactive in identifying equipment risks and improvement opportunities.
• Commitment to safety, quality, and compliance standards.
• Licences eligibility support provided.

Responsibilities

• Deliver scheduled preventative maintenance on dental equipment.
• Inspect, service, calibrate, test and ensure compliance.
• Identify risks and perform remedial repairs before issues arise.
• Document findings and service recommendations.
• Escalate repair opportunities through service and sales processes.
• Educate customers on equipment operation and maintenance.
• Build relationships as a trusted technical advisor.
• Promote preventative maintenance programs.
• Ensure safety and compliance in all service activities.

Skills

Field service

Technical support

Electrical aptitude

Mechanical aptitude

Customer service

CRM software

Safety compliance

Independent work

Education

Electrical qualifications

Restricted Electrical Licence

Testing and Tagging

Steriliser service training

Tools

CRM software (Salesforce)

MS Office

Job description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

About the Role

We are looking for a Preventative Maintenance Technician to join our service team and deliver preventative maintenance across a broad range of dental equipment such as dental treatment units, plant room compressors, suction units and sterilisers. This is a customer focused, field based role where you will play a critical part in ensuring equipment reliability, safety, compliance and operational performance for our customers. By providing proactive maintenance services, you will help reduce equipment downtime, extend asset life and support our commitment to being a trusted partner to healthcare practices across Australia.

Key Responsibilities

As a Preventative Maintenance Technician, you will:

• Deliver scheduled preventative maintenance services on dental equipment.
• Perform inspections, servicing, validation, calibration, testing and compliance activities in accordance with manufacturer specifications, Australian Standards and company quality requirements.
• Identify equipment risks, wear, faults and remedial repair requirements before they become critical issues.
• Accurately document maintenance findings, compliance outcomes and service recommendations.
• Escalate repair and replacement opportunities through established service and sales processes.
• Educate customers on equipment operation, maintenance requirements and best-practice equipment care.
• Build strong relationships with customers and act as a trusted technical advisor.
• Promote the value of preventative maintenance programs and support customer retention initiatives.
• Ensure all service activities are completed safely, professionally and in line with company procedures.

Required Skills and Experience

• Experience working in a field service or customer facing technical support environment ideally dental, medical, sterilisation, healthcare or related technical equipment
• Strong mechanical, electrical or electronic aptitude.
• Excellent communication and customer service skills.
• Ability to work independently and manage service schedules effectively.
• Computer literate: MS Office and experience working on CRM software platforms (Salesforce desirable)
• A proactive approach to identifying equipment risks and improvement opportunities.
• Commitment to safety, quality and compliance standards.
• We can support in obtaining relevant licences.

Desirable qualifications include

• Electrical or Electronic qualifications.
• Restricted Electrical Licence.
• Testing and Tagging accreditation.
• Manufacturer steriliser service and validation training (Melag and/or MOCOM).

Why Join Henry Schein?

• Work with a market-leading provider of dental and medical solutions.
• Comprehensive product and technical training provided.
• Opportunity to develop specialist expertise in healthcare equipment servicing.
• Supportive team environment with career development opportunities.
• Be part of a business that helps healthcare professionals deliver excellent patient outcomes every day.

Fully maintained company vehicle and comprehensive employee benefits such as birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: [e-mail] UK and Ireland Candidates: [e-mail] Australia and New Zealand Candidates: [e-mail] Malaysia Candidates: [e-mail] Italy Candidates: [e-mail]

It is important to us to offer different types of work arrangements. Please see the types we offer below:

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
Field: Position requires traveling to different locations within a specific geographic territory, as assigned.