Handpiece & Small Equipment Technician

Brasseler USA Inc.; Noosa Shire; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

13 weeks paid parental leave

Birthday leave

Employee Referral Program

Discounts on dental products

Job summary

Hayes Handpiece Australia, part of Henry Schein Australia, is seeking a Hands-on Handpiece & Small Equipment Technician to diagnose, repair, and test dental handpieces and small equipment in Noosa. You will manage your workload, quote repairs, and provide technical support to customers, with training and ongoing development from experienced technicians.

Ideal candidates bring strong troubleshooting skills, fine motor accuracy, and a curious mechanical mindset.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent hand-eye coordination and fine motor skills.
• Mechanical aptitude and curiosity.

Responsibilities

• Diagnosing faults and identifying repair requirements.
• Quoting repair work and preparing work orders.
• Repairing, testing, and servicing dental handpieces and small equipment.
• Managing multiple repair cases and work orders each day.
• Responding to customer enquiries and providing technical support.
• Maintaining accurate records using Salesforce and other business systems.
• Working towards quality, productivity, and turnaround time targets.
• Collaborating with colleagues to deliver exceptional customer service.

Skills

Troubleshooting

Fine motor

Mechanical aptitude

Attention to detail

Independent worker

Customer service

Will to learn

Tools

Salesforce

MS Office

Job description

About Us

Hayes Handpiece Australia, (which sits within the Henry Schein Australia group) service all handpiece brands to the highest standards using the latest technology from the US, Europe, and Japan. Hayes aim is to provide dental surgeries with a handpiece repair management system that surpasses expectations. In Australia, Henry Schein is the leading supplier of dental solutions.

Are you someone who loves working with your hands, enjoys solving mechanical problems, and takes pride in detailed, precision based work?

About the Role

We’re looking for a Handpiece & Small Equipment Technician to join our small team in Noosa. As a Handpiece and Small Equipment Technician, you will assess, diagnose, quote, repair, and test dental handpieces and small equipment. You will play an important role in helping our customers keep their practices running smoothly by providing quality repairs and technical support. Working as part of a small, supportive team, you will manage your own workload and be responsible for troubleshooting and repairing a wide variety of equipment using specialised tools, manuals, and technical resources.

Key Responsibilities

• Diagnosing faults and identifying repair requirements
• Quoting repair work and preparing work orders
• Repairing, testing, and servicing dental handpieces and small equipment
• Managing multiple repair cases and work orders each day
• Responding to customer enquiries and providing technical support
• Maintaining accurate records using Salesforce and other business systems
• Working towards quality, productivity, and turnaround time targets
• Collaborating with colleagues to deliver exceptional customer service

You may come from a background such as:

• Dental Assistant or Dental Technician
• Biomedical or Instrumentation Technician
• Hearing Aid Technician
• Jewellery Making, Watchmaking, or Precision Manufacturing
• Electronics Repair, Mechanical Assembly, Toolmaking, or Precision Machining
• or you may simply enjoy hands on hobbies such as repairing vehicles, building things, welding, or taking equipment apart to understand how it works.

What You will Bring

• Strong troubleshooting and problem-solving skills
• Excellent hand-eye coordination and fine motor skills
• Mechanical aptitude and curiosity
• High attention to detail
• Ability to work independently and manage competing priorities
• Intermediate computer skills
• Strong communication and customer service skills
• A willingness to learn and be coached
• A positive attitude and growth mindset
• MS Office experience and computer proficiency essential, with ideally some exposure to Salesforce, or similar systems however not essential.

Training & Development: You’ll receive comprehensive training and ongoing support from experienced technicians and leaders. You’ll gradually build your capability across a wide range of leading dental handpiece and small equipment brands.

Why Join Us?

• Unique technical career with a market leading organisation
• Full training provided
• Supportive and collaborative team environment
• Opportunity to develop specialist skills
• Stable hours with flexibility around start and finish times
• Noosa-based location
• 13 weeks paid parental leave* (after 12 months service)
• Birthday leave $1500
• Employee Referral Program
• Discounts on dental products and retail perks

If you’re looking for a hands on technical role where precision, problem solving, and craftsmanship are valued, we’d love to hear from you.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.

If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: [e-mail]

UK and Ireland Candidates: [e-mail]

Australia and New Zealand Candidates: [e-mail]

Malaysia Candidates: [e-mail]

Italy Candidates: [e-mail]

It is important to us to offer different types of work arrangements. Please see the types we offer below:

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.