Field Service Team Leader

Brasseler USA Inc.; Australia; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

Salary packaging options

Parental leave

Job summary

Henry Schein in Australia is seeking a Field Service Team Leader to guide a state-based team of Service Technicians, balancing hands-on field duties with strategic leadership. You will coach, set objectives, and foster a high-performing, customer-focused culture across the service operation.

Reporting to regional leadership, you will drive service quality, support escalation handling, and contribute to the national service strategy while ensuring regulatory compliance and strong customer

Qualifications

• Restricted Electrical Licence (essential)
• Electrical/Electronic qualification (desirable)
• Project Management qualification (desirable)
• Dental industry experience highly regarded
• Valid/Current Driver’s License

Responsibilities

• Provide guidance, define team goals and tasks, mentor, and coach your team of Service Technicians who will be providing Install, Repair and Fix Services across all dental market segments.
• Drive cross functional collaboration to achieve the national service strategy.
• Whilst leading your team, you will also provide field service duties to our customers to ensure their business needs are met.
• Manage customer issues in relation to escalation and resolution.
• Manage spare parts inventory.

Skills

People leadership

Customer focus

Technical service background

Communication

Stakeholder management

Regulatory knowledge

Education

Electrical/Electronic qualification

Project Management qualification

Driver’s License

Tools

Microsoft Office

Salesforce

Pronto

Job description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients. Are you a passionate people leader with a strong customer focus and technical service background? We are seeking an experienced Field Service Team Leader to lead our state-based Field Service team, ensuring we continue to deliver exceptional service and be recognised as a trusted business partner and service leader within the industry. This hands-on leadership role combines operational leadership with technical expertise, balancing responsibilities as a Service Technician while leading a team of Field Service professionals across the state. You will be responsible for providing guidance, coaching and mentorship, setting clear objectives, and fostering a high-performing, customer focused culture. In this role, you'll have the opportunity to make a meaningful impact by developing your team, enhancing service delivery, and contributing to the ongoing success of a dynamic and growing organisation.

Key Responsibilities:

• Provide guidance, define team goals and tasks, mentor, and coach your team of Service Technicians who will be providing Install, Repair and Fix Services across all dental market segments.
• Drive cross functional collaboration to achieve the national service strategy.
• Whilst leading your team, you will also provide field service duties to our customers to ensure their business needs are met.
• Manage customer issues in relation to escalation and resolution.
• Manage spare parts inventory.

What You’ll Bring:

• Proven people leadership experience, within a technical field service environment.
• Ability to coach, develop and motivate teams.
• Technical troubleshooting and problem-solving capability.
• Strong customer relationship and stakeholder management skills.
• Strong communication, collaboration and delegation skills.
• Knowledge of regulatory and compliance requirements.
• Proficiency in Microsoft Office, Salesforce, Pronto, or similar systems.

Qualifications & Licences:

• Restricted Electrical Licence (essential)
• Electrical/Electronic qualification (desirable)
• Project Management qualification (desirable)
• Dental industry experience highly regarded
• Valid/Current Driver’s License

What’s on offer?

Vast range of employee benefits such as:

• birthday leave
• 13 weeks paid parental leave*
• discounts on retail and dental products and services
• flu shots
• salary packaging options and more

Work with the market leader Competitive salary and fully maintained Company Vehicle Reliable and consistent work schedule including the opportunity to take on regional work

This is an exciting opportunity for a hands-on leader who is passionate about customer service, team development, and operational excellence within a service environment. You'll play a key role in delivering exceptional service outcomes while helping shape and grow a high-performing service team.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.

If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

It is important to us to offer different types of work arrangements. Please see the types we offer below:

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.