Service Technician – Field

Spitwater; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Permanent full-time position

Structured training program

Exposure to national service network

Job summary

SPITWATER is seeking a Service Technician to cover the North-Western suburbs of greater Melbourne, servicing, diagnosing and repairing SPITWATER pressure cleaners and related equipment. The role offers workshop and field work at customer sites with opportunities for progression within Scoresby Service Centre.

This position includes hands-on training, potential for more field work as confidence grows, and a chance to contribute to a national service network within an established Australian

Qualifications

• Mechanical, electrical or technical service experience.
• Strong fault-finding and problem-solving ability.
• Experience repairing machinery, engines, pumps or similar equipment.

Responsibilities

• Servicing, maintaining and repairing SPITWATER equipment.
• Diagnosing mechanical, electrical, pump, engine and equipment faults.
• Carrying out scheduled servicing and preventative maintenance.
• Completing field service call-outs as your experience and capability develop.
• Helping keep important customer equipment operating and reducing downtime.
• Preparing and testing equipment before it goes back to customers.
• Assisting with new equipment installations and commissioning where required.
• Explaining faults, repairs and recommendations clearly to customers.
• Recording labour, parts used and service information accurately.
• Working safely in our workshop and on customer sites.
• Supporting the wider service team when workloads or customer priorities change.

Skills

Mechanical service experience

Electrical service experience

Fault-finding

Customer interaction

Problem solving

Organised

Job description

SPITWATER has been building tough, high-performance cleaning equipment in Australia since 1982.

From our Australian manufacturing facility through to our national service network, we back our equipment for the long haul. Our customers rely on SPITWATER equipment to get serious work done, so when something needs servicing or repairing, getting them back up and running matters.

We’re growing our Melbourne service team and are looking for a Service Technician to cover the North-Western suburbs as part of our Scoresby Service Centre team.

About the Role

This isn’t a role where you’ll be stuck doing the same thing every day.

You’ll work at our customer sites in the North-Western suburbs of greater Melbourne, servicing, diagnosing and repairing SPITWATER pressure cleaners and other equipment. You will also work at our Service Centre in Scoresby occassionally.

Depending on your experience, you may initially spend more time in the workshop learning our equipment, systems and service standards. As your product knowledge and confidence grow, you’ll have the opportunity to take on more field service work and work directly with customers on site.

Our field customers rely heavily on our technicians to keep their equipment running, so flexibility is important. At times, you may also help cover field service when another technician is away or when customer demand requires additional support.

We’ll give you the technical training and support to build your capability rather than expecting you to know every SPITWATER machine from day one.

What You’ll Be Doing

• Servicing, maintaining and repairing SPITWATER equipment
• Diagnosing mechanical, electrical, pump, engine and equipment faults
• Carrying out scheduled servicing and preventative maintenance
• Completing field service call-outs as your experience and capability develop
• Helping keep important customer equipment operating and reducing downtime
• Preparing and testing equipment before it goes back to customers
• Assisting with new equipment installations and commissioning where required
• Explaining faults, repairs and recommendations clearly to customers
• Recording labour, parts used and service information accurately
• Working safely in our workshop and on customer sites
• Supporting the wider service team when workloads or customer priorities change

About You

We’re looking for practical people who enjoy pulling things apart, working out what’s wrong and getting them running properly again.

You might already be an experienced service technician or you may come from a mechanical, automotive, small engine, electrical, equipment hire, agricultural or similar technical background.

What matters most is that you’re mechanically minded, willing to learn and take pride in doing a job properly.

You’ll ideally bring:

• Mechanical, electrical or technical service experience
• Strong fault-finding and problem-solving ability
• Experience repairing machinery, engines, pumps or similar equipment
• A restricted electrical licence would be highly regarded
• A willingness to work both in the workshop and out in the field
• Confidence dealing directly with customers
• Good organisation and attention to detail
• A practical, hands-on approach
• A forklift licence would be useful but isn’t essential

You’ll also need to be comfortable working independently once trained while knowing when to ask the wider team for technical support.

What We Offer

You’ll be joining SPITWATER at a time when we’re investing in strengthening our national service capability.

• A permanent, full-time position
• Competitive remuneration based on experience
• Structured product and technical training
• Support from experienced technicians and our national technical team
• Exposure to both workshop and field service work
• The opportunity to build your skills and take on greater field responsibility as you develop
• High-quality Australian-made equipment to work on
• A varied role across different machines, faults and customer environments
• A stable career with an established Australian business that has been supporting customers for more than 40 years

Most importantly, you’ll be part of a team that understands good service isn’t just about repairing a machine. It’s about getting the customer back to work.