Service Technician

Dynamic Door Service; Newcastle City Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Dynamic Door Services in Newcastle is seeking a competent Service Technician on a permanent, full-time basis. You will perform service and maintenance tasks with a focus on safety, quality, and customer satisfaction.

Ideal candidates hold a current driver's license, possess solid technical and problem-solving skills, and can manage time effectively while communicating clearly with customers and team members.

Qualifications

• Current valid driver's license.
• Strong technical and problem-solving abilities.
• Good time management.
• Interpersonal and communication skills.
• Sound coordination and computer literacy.

Responsibilities

• Maintain friendly, customer-focused attitude at all times.
• Ensure service work meets company standards.
• Follow up with customers and relay feedback.
• Inform management of customer complaints.
• Process daily paperwork, run sheets included.
• Carry out high-quality service in a safe, courteous manner.
• Maintain vehicle and keep it clean.
• Complete tasks within given timeframes.
• Follow WHS guidelines and OHSE plans.
• Wear and maintain the company uniform.

Skills

Driver's license

Technical skills

Electrical exposure

Time management

Interpersonal skills

Communication skills

Computer skills

Job description

Dynamic Door Services is looking for a competent individual to fill the role of a Service Technician on a permanent, full-time basis. Working out of our Newcastle office, the successful incumbent will need to possess the following;

Requirements:

• Having skills with Service/ Technical / Electrical exposure/ experience would be advantageous.
• Hold a current valid driver’s license.
• Requires strong technical and problem solving skills, and setting of priorities
• Required to exercise good time management.
• Requires interpersonal skills .
• Should possess sound coordination and communication skills,
• Computer skills are essential.

Duties

• Maintain a friendly, co-operative, customer-focused attitude at all times with emphasis on portraying willingness to help.
• Ensure that the quality-of-service work done meets the company’s required standards as defined.
• Take responsibility for prompt follow-through and customer feed-back on all service issues that fall into the scope of this role.
• Advise Management of any customer complaints.
• Process paperwork daily, this includes daily run sheets.
• Carry out high quality service work in a professional and safe manner whilst being courteous and polite at all times.
• Project adjustment on site where required to promote and sell company product.
• Ensure 100% accuracy of paperwork before forwarding to the branch.
• Prioritise all appointments to ensure completion within given timeframes.
• Follow all company policies and procedures.
• Follow all WH&S guidelines and procedures and inform HR of any hazards or incidents relating to your duties and your own safety.
• Read and understand company policy and procedures manuals including the OHSE Management plan.
• Wear and maintain the company uniform whilst on duty.
• Keep a high standard of company protocol to ensure the company’s image is maintained.
• Maintain the company vehicle and ensure it is kept in a clean and tidy manner to promote company services.
• On completion of job ensure work area is left in a clean and tidy manner as was on arrival.
• Avoid damage to products where possible. Advise the branch immediately of any accidents or damage to any persons or property.
• Vehicle maintenance servicing to be up to date according to company vehicle policy.
• Perform other reasonable duties as required by your manager.