Service Technician

Explore Potential; Mount Barker; Hybrid; AUD 45,000 - 65,000; Full time

Job summary

Elders Insurance Mount Barker is seeking an Account Executive – Insurance to join our growing team. You will support underwriting and claims, delivering end-to-end client service while building solid technical insurance knowledge.

No insurance experience is required—comprehensive onboarding and mentoring are provided. This role offers a genuine career pathway, stability, and a lifestyle location in the Adelaide Hills with flexible work options after training.

Qualifications

• Experience in customer service, call centres, administration, sales or client support.
• Strong communication and interpersonal skills.
• High attention to detail and strong organisational ability.
• Genuine willingness to learn and grow within the insurance industry.
• FSRA accreditation required or supported during training.

Responsibilities

• Deliver high-quality service across underwriting and claims.
• Respond to enquiries and elevate complex matters as needed.
• Manage quotes, renewals, endorsements, cancellations and policy changes.
• Maintain accurate client records from onboarding through renewal.
• Lodge and process claims within authority and liaise with suppliers.

Skills

Customer service

Call centres

Administration

Sales

Client support

Education

FSRA accreditation (Tier 1/2)

Tools

Salesforce CRM

Job description

Elders Insurance | Mount Barker, South Australia | Full-Time | Insurance

Start Your Insurance Career - Full Training, Real Mentoring, Clear Progression

Coming from a call centre, customer service, administration or client-facing role and ready for a career, not just another job? This is a genuine entry point into the insurance industry - full training provided, strong mentoring, and exposure to a broad portfolio spanning commercial, rural/farm, heavy motor and claims.

About Us

Elders Insurance is one of Australia’s largest regional and rural insurance networks, distributing general insurance products to regional and rural clients across the country. RA Christian Insurance Agencies Pty Lt; trading as Elders Insurance is the local Elders Insurance agency, and we currently have an opportunity for an Account Executive – Insurance to join our growing Mount Barker team.

As an employee of RA Christian Insurance Agencies Pty Lt; trading as Elders Insurance, you’ll be backed by the systems, training and reputation of one of Australia’s largest general insurers, while working within a close-knit local team that knows its clients by name.

Why Join This Team?

No insurance experience required – comprehensive onboarding and on-the-job training

Genuine career pathway – progress from Assistant to Senior Account Executive as your accreditation and experience build

Stability & job security – a long-standing brokerage with a loyal, established client base

Lifestyle location – enjoy Mount Barker and the Adelaide Hills, without the city commute

Work‑life balance – flexible work options available once training is complete

Supportive culture – a collaborative, friendly team with hands‑on leadership

Industry exposure - work closely with one of Australia’s largest general insurers

About the Role

You’ll support both underwriting and claims functions, delivering end‑to‑end client service while building genuine technical insurance knowledge, the kind that sets up a long‑term career, not just a job.

Client Service

Deliver high-quality service across underwriting and claims

Respond to enquiries and elevate complex matters as needed

Account Management

Manage quotes, renewals, endorsements, cancellations and policy changes

Maintain accurate client records from onboarding through renewal

Claims Support

Lodge and process claim within authority

Liaise with suppliers, follow up on outstanding matters, and assist with dispute resolution

Administration & Compliance

Handle receipting, filing, credit control, banking and compliance

Work within internal policies and the Salesforce CRM

Business Support

Assist with proposals, marketing activity and tailored insurance solutions

Stay current with industry changes and best practice

What We’re Looking For

Experience in customer service, call centres, administration, sales or client support

Strong communication and interpersonal skills

High attention to detail and strong organisational ability

A genuine willingness to learn and grow within the insurance industry

Business or rural/farming background (highly regarded, not essential)

Reliable, with a positive, can-do attitude and a real concern for accuracy and quality

Experience & Accreditation

Assistant Account Executive: no insurance experience required - full training and mentoring provided

Senior Account Executive: prior insurance experience preferred

Tier 1 or Tier 2 accreditation under the Financial Services Reform Act (FSRA) is required for this role - if you don’t already hold it, we’ll support you to obtain it as part of your training

Satisfactory National Police Check and ASIC clearance required prior to commencement

Flexible work arrangements available after successful completion of training

Salary & Package

Competitive remuneration within entry-to-mid insurance levels, negotiated with the successful applicant

Salary aligned to experience and role level

Long-term growth and salary progression as your skills and capability develop