Service Team Leader - HVAC | Blacktown, NSW

Katz Recruitment; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Katz Recruitment is seeking a Service Team Leader for the HVAC division in Blacktown, NSW, to guide a team of about 13 service technicians and coordinate service activities across NSW. The role blends hands-on technical leadership with people management to sustain high standards of service delivery.

Ideal candidates will have strong HVAC experience, a practical leadership style, and a commitment to safety. There is potential for progression toward NSW Service Manager through succession planning.

Qualifications

• Strong HVAC industry experience with troubleshooting and repairs.
• Proven leadership or mentoring experience with technicians.
• Excellent communication and interpersonal skills to manage a technical team.

Responsibilities

• Lead and develop a team of HVAC service technicians (~13).
• Coordinate service activities, maintenance, repairs and commissioning work.
• Support technicians with technical challenges and customer issues.
• Promote high workmanship standards, safety and customer service.
• Ensure timely completion of service activities and accurate reporting.
• Collaborate with internal teams to optimise workloads and resources.
• Identify opportunities to improve team performance and processes.
• Foster a positive, accountable, collaborative team environment.

Skills

HVAC experience

Leadership

Communication

Team supervision

Job description

Service Team Leader - HVAC | Blacktown, NSW

Ready to lead a team of experienced technicians and take the next step in your HVAC career?

We're looking for a technically strong and people-focused HVAC professional to lead a team of approximately 13 service technicians across NSW.

This is an opportunity for an experienced service technician or established leader who enjoys supporting people, improving service delivery and ensuring customers receive a high standard of technical service.

You’ll play an important role in guiding the team, coordinating service operations and maintaining strong technical and customer service standards. For someone with the right leadership capability and ambition, this position also offers a longer-term pathway towards service management.

• Lead, support and develop a team of approximately 13 HVAC service technicians.
• Help coordinate service activities, preventative maintenance, repairs and commissioning work.
• Support technicians with technical challenges, customer issues and day-to-day operational decisions.
• Promote high standards of workmanship, safety and customer service.
• Ensure service activities are completed efficiently and meet customer expectations.
• Encourage accurate service reporting, maintenance documentation and communication.
• Work closely with internal teams to coordinate workloads, resources and customer requirements.
• Identify opportunities to improve team performance, service delivery and operational processes.
• Build a positive team environment that encourages accountability, collaboration and continuous development.

What We're Looking For

• Strong experience in the HVAC and refrigeration industry.
• A solid technical background across service, maintenance, troubleshooting and repairs.
• Experience leading, supervising or mentoring technicians, or demonstrated readiness to step into a formal leadership role.
• Strong communication and interpersonal skills, with the ability to build trust and earn the respect of an experienced technical team.
• The ability to organise workloads, prioritise competing demands and resolve problems effectively.
• A customer-focused approach and commitment to high standards of service.
• A practical, approachable leadership style that supports both team performance and individual development.
• Experience with commissioning specialist cooling equipment, including computer room air-conditioning units, will be highly regarded.

A Career Opportunity Beyond Your Next Role

This is an opportunity to take on a meaningful leadership position while continuing to use your technical knowledge and industry experience.

You’ll have the chance to influence how a service team operates, support the development of technicians and contribute to ongoing improvements in service delivery.

For the right person, there is also a longer-term career opportunity through succession planning for the NSW Service Manager position.

IMPORTANT – PLEASE READ BEFORE APPLYING

This position is available ONLY to candidates who are Australian citizens or hold Australian permanent residency. If you are currently living overseas, require visa sponsorship, or hold a temporary visa, your application will not be considered.

Additional information

• Lead, support and develop a team of approximately 13 HVAC service technicians.
• Help coordinate service activities, preventative maintenance, repairs and commis
• Support technicians with technical challenges, customer issues and day-to-day op