Service Team Leader - HVAC | Blacktown, NSW

Katz Recruitment; Sydney; Presencial; AUD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Katz Recruitment is seeking an experienced HVAC leader to oversee a team of about 13 service technicians across New South Wales. The role focuses on guiding operations, enhancing service delivery and maintaining high technical standards.

The successful candidate will lead people, coordinate service activities, and mentor a skilled team while prioritising safety and customer satisfaction. A pathway to service management is available for the right leader.

Formación

• Lead and develop a team of HVAC service technicians.
• Coordinate service activities, preventative maintenance, repairs and commissioning.
• Mentor technicians and ensure safety and high service standards.
• Communicate effectively with internal teams and customers.

Responsabilidades

• Lead, support and develop a team of approximately 13 HVAC service technicians.
• Help coordinate service activities, preventative maintenance, repairs and commissioning work.
• Support technicians with technical challenges, customer issues and day-to-day operational decisions.
• Promote high standards of workmanship, safety and customer service.
• Ensure service activities are completed efficiently and meet customer expectations.
• Encourage accurate service reporting and maintenance documentation.
• Work with internal teams to coordinate workloads and resources.
• Identify opportunities to improve team performance and processes.
• Build a positive team environment with accountability and collaboration.

Conocimientos

HVAC leadership

Team leadership

Maintenance & commissioning

Customer service

Communication

Descripción del empleo

• Lead, support and develop a team of approximately 13 HVAC service technicians.
• Help coordinate service activities, preventative maintenance, repairs and commis
• Support technicians with technical challenges, customer issues and day-to-day op

• Lead, support and develop a team of approximately 13 HVAC service technicians.
• Help coordinate service activities, preventative maintenance, repairs and commis
• Support technicians with technical challenges, customer issues and day-to-day op

Ready to lead a team of experienced technicians and take the next step in your HVAC career?

We're looking for a technically strong and people-focused HVAC professional to lead a team of approximately 13 service technicians across NSW.

This is an opportunity for an experienced service technician or established leader who enjoys supporting people, improving service delivery and ensuring customers receive a high standard of technical service.

You’ll play an important role in guiding the team, coordinating service operations and maintaining strong technical and customer service standards. For someone with the right leadership capability and ambition, this position also offers a longer-term pathway towards service management.

What You’ll Do

• Lead, support and develop a team of approximately 13 HVAC service technicians.
• Help coordinate service activities, preventative maintenance, repairs and commissioning work.
• Support technicians with technical challenges, customer issues and day-to-day operational decisions.
• Promote high standards of workmanship, safety and customer service.
• Ensure service activities are completed efficiently and meet customer expectations.
• Encourage accurate service reporting, maintenance documentation and communication.
• Work closely with internal teams to coordinate workloads, resources and customer requirements.
• Identify opportunities to improve team performance, service delivery and operational processes.
• Build a positive team environment that encourages accountability, collaboration and continuous development.

What We’re Looking For

• Strong experience in the HVAC and refrigeration industry.
• A solid technical background across service, maintenance, troubleshooting and repairs.
• Experience leading, supervising or mentoring technicians, or demonstrated readiness to step into a formal leadership role.
• Strong communication and interpersonal skills, with the ability to build trust and earn the respect of an experienced technical team.
• The ability to organise workloads, prioritise competing demands and resolve problems effectively.
• A customer-focused approach and commitment to high standards of service.
• A practical, approachable leadership style that supports both team performance and individual development.
• Experience with commissioning specialist cooling equipment, including computer room air-conditioning units, will be highly regarded.

A Career Opportunity Beyond Your Next Role

This is an opportunity to take on a meaningful leadership position while continuing to use your technical knowledge and industry experience.

You’ll have the chance to influence how a service team operates, support the development of technicians and contribute to ongoing improvements in service delivery.

For the right person, there is also a longer-term career opportunity through succession planning for the NSW Service Manager position.

Ready to Make Your Next Move?

If you’re an experienced HVAC professional who can bring technical credibility, strong leadership and a genuine commitment to developing people, we’d like to hear from you.

Take the next step towards leading a team and building your future in service management.

IMPORTANT – PLEASE READ BEFORE APPLYING

This position is available ONLY to candidates who are Australian citizens or hold Australian permanent residency. If you are currently living overseas, require visa sponsorship, or hold a temporary visa, your application will not be considered and will be automatically rejected.