Frontline Admin Lead for Community Services

Department: Metro CP Central Coast & SSESNS; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Health & Wellbeing

Employee Assistance Programs

Flexible, autonomous work environment

Training and development opportunities

Job summary

Department: Metro CP Central Coast & SSESNS – Strawberry Hills NSW is offering a Talent Pool for ongoing and temporary opportunities. The Service Support Manager role oversees a team delivering frontline, administrative and site management services across Customer Service Centres, ensuring high-quality, client-focused operations.

The position requires leadership in a high-pressure environment, strong organisation and the ability to work independently while collaborating with others.

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• Strong organisational skills and time management.
• Ability to work under pressure and meet deadlines.
• Positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.

Responsibilities

• Supervise a team in the provision of frontline, administrative and site management services.
• Ensure client-focused, high-quality service delivery across DCJ Customer Service Centres.
• Plan, monitor and report on administrative and site management functions.

Skills

Team leadership

Time management

Pressure handling

Independent and collaborative

Integrity and professionalism

Flexible and solution-focused

Job description

Department: Metro CP Central Coast & SSESNS – Strawberry Hills NSW is offering a Talent Pool for ongoing and temporary opportunities. The Service Support Manager role oversees a team delivering frontline, administrative and site management services across Customer Service Centres, ensuring high-quality, client-focused operations.

The position requires leadership in a high-pressure environment, strong organisation and the ability to work independently while collaborating with others.