Service Support Manager

Department: Metro CP Hunter; Newcastle-Maitland; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and EAP

Job summary

Department: Metro CP Hunter – Charlestown NSW is recruiting for a Service Support Manager to lead a team providing administration support and site management across several NSW locations. The role reports to DCJ and focuses on delivering high-quality, client-centered services in Customer Service Centres.

The position requires strong organisational skills, the ability to work under pressure, and a proactive approach to improving processes and staff development.

Qualifications

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• Ability to work under pressure and meet deadlines with a positive mindset.

Responsibilities

• Supervise a team providing efficient frontline, admin and site management services.
• Ensure client-focused, high-quality service delivery across DCJ Customer Service Centres.
• Plan, monitor and report on administrative and site management functions.

Skills

Team management

High-pressure environment

Organization skills

Time management

Independent and collaborative work

Job description

Department: Metro CP Hunter – Charlestown NSW

$102,936 - $113,579 a year

20h ago , from Department of Communities and Justice NSW

This is a Talent Pool recruitment for future Ongoing and Temporary opportunities that may arise across our Hunter and Central Coast Districts.

Locations: Taree, Newcastle, Mayfield, Charlestown, Cessnock, Maitland, Muswellbrook, Raymond Terrace and Tuggerah – full time and part time vacancies.

Salary: Grade 5/6, $102,936 - $113,579 pa plus superannuation and annual leave loading.

Your role

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.

What you’ll do

You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. A major aspect of your role is to ensure client focused and consistent high quality service delivery across DCJ Customer Service Centres.

What we’re looking for

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• High level ability to work under pressure and meet deadlines.
• A positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

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We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information?Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Please note: This role is being advertised across multiple locations throughout our NSW Metro Child Protection locations. Please only submit one application for your most preferred location. Your one application will be valid across all locations if you are successfully placed on the Talent Pool.

Applications close Wednesday, 14 October 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Karman Sawyer on02 4321 7*** or via email to *************@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Ashlee Roberts via email as a preference to **************@dcj.nsw.gov.au or on 02 9765 4***.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.