Frontline Service Manager - Admin & Team Leader

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Job summary

Department of Communities and Justice is recruiting a Service Support Manager across Sydney districts. The role leads a team delivering frontline administrative and site management services within Customer Service Centres, ensuring high-quality, client-focused service delivery.

The position requires strong leadership in a high-pressure environment, excellent organisation, and the ability to work independently and with colleagues to achieve outcomes. Salary grade 5/6 with attractive benefits.

Qualifications

• Experience managing a team in high-pressure frontline service delivery.
• Excellent organizational and time-management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative, solution-focused with integrity and professionalism.

Responsibilities

• Supervise a team delivering frontline administrative and site management services.
• Ensure client-focused, high-quality service across Customer Service Centres.
• Plan, monitor, and report on administrative functions.

Job description

Department of Communities and Justice is recruiting a Service Support Manager across Sydney districts. The role leads a team delivering frontline administrative and site management services within Customer Service Centres, ensuring high-quality, client-focused service delivery.

The position requires strong leadership in a high-pressure environment, excellent organisation, and the ability to work independently and with colleagues to achieve outcomes. Salary grade 5/6 with attractive benefits.